Wine Stone Inn - Orcutt, California

renworldinc

I found this cute Inn on the way back to Glendale from San Jose, in the quaint neighborhood of Orcutt. I don’t like to take the long drive straight through anymore, and it was raining. So I stopped at The Wine Stone Inn. I was given a bottle of wine to enjoy while watching the Academy Awards. I ordered crispy tacos to go from Burrito Lalo next-door. The room was clean and just as quaint. I highly recommend it.

Luv2Explore7

Hmmm, where do I start? With the positives.|Nice receptionist checked us in. Bed was very comfortable and the room was clean and quiet (located on the outskirts of old town, but walking distance to the bars and restaurants, a plus). The complimentary snack basket was nice. While the kettle corn was horribly stale, the tortilla chips made up for them. For the continental breakfast, although it was sparse, the fresh fruit was beautifully displayed and they offered greek yogurt.|NEGATIVES: We live on the Central Coast but we were there for a wine event and didn't want to drink and drive, so we splurged on a $250 room. For that I expect more than a Best Western. Upon entering Room 5, we felt as though we were in Nebraska. I'm in my 60s and don't often get cold, but it was freezing! There was a simple $15 thermostat which operated a very old wall unit. We checked cords, controls, etc.; it simply would not power on. We had arrived early to enjoy the room and relax before going to the event, but there was no way that was possible. We called the front desk and were told, "Oh, yeah, that heater has been on the fritz. I'll bring up the space heater." The receptionist was the only one on duty, so 20 min. later, she brings it up and tells us that there is a larger one (this one was very small, like for a small bathroom) that she will bring up when someone else comes on duty. The time came to leave for the event, which we gladly did because we were both still so cold.|We came back to the room two hours later, and the larger heater never arrived.|The next morning I talked to the morning receptionist about the issue, requesting some compensation. I was told because we booked it through a third-party, we had to call them. They would then call the management, and she reassured us that we would receive some form of compensation.|I called our third-party a few days later. It took her a couple of days to connect with the manager; but when she did, the management told her that there was nothing wrong with the heater! The manager completely denied our claim and could give us no discount.|Let me also mention that before I booked, I did see a review from last fall on the travel website I typically use for reviews that mentioned a broken a/c and how unhappy they were with their stay. I suspect it's the same room, which is why I mention Room 5.|I'm all for small business. We didn't want or expect a free night, but we sure as heck expected to be treated with respect and fairness.

Adam B.

Incredible hotel. Absolutely stay here if you are looking for a hotel in this area. Rooms are not only very large, but are well-decorated, immaculate, and come with free snacks and a complimentary bottle of wine. Why is every hotel not like this place

Alicia P.

Walls are paper thin, you Can hear everything. The toilet paper roll was far away for shorter people. It was a tub shower. They forgot to give us the bottle of wine ( but I called and they were kind enough to give it to my family that lived there) We were under the impression we’d get a hot breakfast, lukewarm water to heat up your instant oatmeal wasn’t what we expected. My aunt was very pleased with the pastry’s from SLO Mostly disappointed about the staff, Practically had to flag down someone to get any service and we were never properly greeted, we had to greet them.
The door and after hours with calling was annoying. Overall it’s ok. Not something to brag about.

Peter C.

Arrived Dec. 24 with no heat in the room. Front desk was not able to help. Still no heat the next evening, but by then we had acquired a space heater. The front desk wasn’t aware that we still had a problem with the heater. Sent email to management as per the front desk’s recommendation on the 26th. They had the problem fixed by the time we returned that evening. For some reason, they had set the heat the upper 80’s. We had to leave our door open for a while before going to sleep to try to cool down the room.

The room had no hand soap in the bathroom. The front desk put some in one of their shampoo bottles for us.

The shower controls are very difficult to get right. They seem to get stuck on all hot. Turning it down to cold and then slowly back up seems to be the trick.

Avoid room 12. It’s on the corner and you hear all the street noise and garbage trucks beeping (early in the morning).

I had to call the day after we checked out to get them to email me our folio. The reservations were made online, you’d think that’s what they were going to do since they didn’t offer to print one for us at check out.

The previous time we stayed here the wifi and TV was not working. The Wine Stone Inn is very conveniently located for our visits to this area. However, we’re going to have to explore other options for future visits.

Brenda H.

Recently stayed here and found it to be a little hidden gem. Comfy beds and sheets. Coffee in the room along with chips and popcorn . Complimentary bottle of wine too. Looking forward to my next stay.

G7627PKlaurah

Wow! My stay here exceeded my expectations. I've stayed at *both* chain hotels in Santa Maria, and the experience here was much better. The room was cozy, clean and had a lot of natural light. The view was lovely. The bed was super comfy, and the snack basket was such a kind treat to see after a long drive for a work trip. The bathroom was spacious, the shower had good water pressure. Employees were super kind as well.||My only small complaint has to do with the pillows, they were a bit small especially for a King bed. Everything else was wonderful, and as you can see it wasn't enough of a problem to take even 1 star off! I will be staying here again next time I am in Santa Maria.

CabernetSB

Used to like this place (2 or 3 prior visits) but got there and the AC was broken, and on my wife's birthday. No one informed us till after we got to the room and then returned to the front desk. After firms and polite negotiation, the remote "consultant" made a price reduction offer which we rejected. Subsequently we negotiated to not take the room and to receive a full refund; desk person kindly wrote that on a business card. Hotel did not contact us--we disputed the charge with credit card company and about 100 days later the credit card company confirmed we did not have have to pay for the room. They lost a customer and I urge caution in your dealings with this property.