Walden, Inc. [Appliance] - Mattoon, Illinois

Okay, here’s a comprehensive overview of Walden, Inc. [Appliance], presented in a formal and helpful tone, suitable for someone seeking appliance solutions:

Walden, Inc. [Appliance]: A Reliable Appliance Provider

For individuals and families in Mattoon, Illinois, and the surrounding areas, Walden, Inc. [Appliance] presents a dependable and customer-focused solution for all their appliance needs. Located at 300 N 15th St, Mattoon, IL 61938, United States, this established small business has cultivated a strong reputation for quality service and a welcoming environment.

Key Features and Services: Walden, Inc. specializes exclusively in providing a wide selection of appliance products. They cater to both residential and commercial clients, offering everything from refrigerators and ovens to washers, dryers, and dishwashers. Their commitment extends beyond simply selling appliances; they provide a comprehensive suite of services designed for convenience and peace of mind.

• Delivery & Pickup: Walden, Inc. offers convenient options, including kerbside pickup and delivery to your home or business.
• In-Store Options: Customers can choose to in-store pick-up for quicker service.
• Service Expertise: Recognizing that appliance maintenance is crucial, they provide valuable services such as assembly service, repair services, and a robust service guarantee.

Payment & Accessibility: Walden, Inc. is committed to ease of doing business. They accept a variety of payment methods, including cheques, credit cards, debit cards, and increasingly, NFC mobile payments for seamless transactions. Additionally, they offer a free parking lot for customer convenience. Furthermore, they are proud to offer gender-neutral toilets, demonstrating a commitment to inclusivity.

Customer Feedback: Walden, Inc. boasts 23 reviews on Google My Business, with an average opinion of 4/5. This positive feedback highlights their dedication to customer satisfaction. Here's a quick summary of recurring themes from the reviews:

Contact Information & Website: To learn more about Walden, Inc. [Appliance] and explore their current appliance offerings, we recommend visiting their website at waldensappliances.com. Alternatively, you can reach them directly by phone at 2172355200. They also offer a quick visit to assess your needs.

Recommendation: Walden, Inc. [Appliance] presents itself as a valuable resource for anyone seeking reliable appliance sales and service. We encourage potential customers to explore their website and contact them to discuss their specific requirements. Their commitment to customer satisfaction and convenient service options makes them a worthwhile choice for your next appliance purchase.

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👍 Reviews of Walden, Inc. [Appliance]

Justin S.

1/5

If I could give less than a star I would. Had an issue with my freezer/fridge icing over and not functioning properly. Started off with a decent availability for a response time but only got worse from there. Due to issues on there end it was almost exactly a month after their first visit that I got them back to my house. This was of course after multiple calls from me trying to figure out why they hadn’t gotten back yet. When they did show up they only had one of the thermistors even though they told me on the first visit that both were bad. My problem was not fixed and still required frequent manual defrosting. It was another month before I got them out again. They installed a fan to replace a fan that was already working, however the fan they installed didn’t work. When they put my fan back in they put it in upside down which then froze everything in the lower section of my fridge. I was assured there was only one way to put the fan in so I went ahead and fixed that myself. The technician then blamed it on a lack of training and said it’s just what happens. After 4 months I am back in the same spot I was but with a 600 dollar bill that I had to argue with them about lowering since they were trying to charge me labor and parts on a fan they screwed up and ended up putting my original fan back in. PLEASE if you have an issue with your appliance do not try to have them fix it. You’re better off just walking in there and giving them money and asking them to just stay away. It will be cheaper in the long run for you.

Mitchel R.

1/5

Would not recommend their appliance repair to anyone. Was charged $132 for them to drive to my place in Charleston and to spend less than 20 minutes actually looking at my refrigerator to diagnose the issue. Apparently it takes 70 minutes round trip. Did not attempt to drain the condenser line like I was hoping, and instead said the seal was completely worn out. This refrigerator is less than a year old so I find that hard to believe. Was then offered to credit the repair bill towards a new refrigerator as an option. Pretty scammy to overcharge a repair in hopes to sell me a new appliance. Will never do business with this company again and would recommend looking elsewhere as there are many options in the area.

TNbound

5/5

Bought an upright freezer a few months ago. They beat Home Depot's price for the same model and size. Helpful, kind staff. Excellent delivery experience. I will definitely return for future purchases. I'm a happy customer 😀

Tabatha V.

1/5

Guy is very rude. He needs to walk away from his personal phone, stop talking to his kid in the store hanging out, give good service to a customer. Would have bought if he would gave more than a one word answer and walking away. Glad I have other options in town.

Rhonda

5/5

Amazing salesman , Curt and great service . We have purchased appliances for us and our children for years . Just ordered two freezers . Will continue to use them when the need arises

steve C.

4/5

Fixed my 55" 4k tv...for a hefty price but it works great.

Lilly W.

3/5

A little pricey but staff is super friendly and willing to work you about things

Nick A.

5/5

Purchased a Speed Queen Washer from them. Very nice with great service.