TrainMaster Models - Auburn, Georgia

Address: 1359 4th Ave, Auburn, GA 30011.
Phone: 6785463600.
Website: trainmastermodels.com
Specialties: Hobby store, Model train store.
Other points of interest: Small business, Curbside pickup, Delivery, In-store pickup, In-store shopping, Onsite services, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, Quick visit, Checks, Credit cards, Debit cards, Credit cards.
Opinions: This company has 213 reviews on Google My Business.
Average opinion: 4.5/5.

📌 Location of TrainMaster Models

☎️6785463600

⏰ Open Hours of TrainMaster Models

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: 11 AM–6 PM
Friday: 11 AM–6 PM
Saturday: 11 AM–6 PM
Sunday: Closed

TrainMaster Models is a renowned hobby store specializing in model trains, located at 1359 4th Ave, Auburn, GA 30011. Founded with a passion for all things related to model trains, this small business has been serving its customers with dedication and expertise. You can reach them by phone at 6785463600 or visit their website at trainmastermodels.com.

The store offers a wide range of model train sets, accessories, and components, making it a one-stop-shop for train enthusiasts of all levels. Whether you're a beginner looking to start your collection or an experienced collector seeking to expand your existing one, TrainMaster Models has something for everyone.

TrainMaster Models offers several convenient options for purchasing and receiving your items, including curbside pickup, delivery, in-store pickup, and in-store shopping. They also provide onsite services such as same-day delivery, ensuring that your model train needs are met quickly and efficiently.

The store is wheelchair accessible, with a designated parking lot, entrance, and restroom. This makes it easy for individuals with disabilities to enjoy the experience of browsing and purchasing model trains.

In addition to their physical store, TrainMaster Models also offers a quick visit option for those who are short on time but still want to browse their extensive selection of model trains.

With a strong focus on customer satisfaction, TrainMaster Models accepts various payment methods, including checks, credit cards, and debit cards.

With a total of 213 reviews on Google My Business and an impressive average rating of 4.5/5, it's clear that TrainMaster Models has earned a loyal customer base and a reputation for excellence in the model train community.

👍 Reviews of TrainMaster Models

Ashley Y.

5/5

Edit review11/27/2021
Just took my husband to the new location and we love it! They have a fantastic online ordering system and the used trains are the best you can find in Georgia. We met the owner and he was so inspirational. Train hobbiest will really benefit from their love and knowledge.

Original review 2018:
This is a complete dream of a store! The staff are so helpful; John and Brian gave me amazing customer service in finding and ordering the perfect peices for my husband.
I recently brought him here and he instantly became a kid in a train store! Location is charming as well as the amazing stock they keep.

Chris

5/5

I have been a trainmaster customer for over 20 years. I will not shop for model trains anywhere else. Everyone that works here Tiffany, byron, John, David c, Cameron and Mike are awesome .

John W. S.

1/5

I bought three packs of decals the total was $10.17, the total sale was $21.48. They charged me 11.31 for shipping. The whole order didn't weigh but a few ounces. I have shipped rail cars that I have made all over this country, never have I spent more than $10.00 to send a whole train car. What a rip. Telling my friends this is a no go.

Rocky B.

5/5

Large selection of new and used trains and parts. The staff is friendly and knowledgeable.

O T.

1/5

Horrible customer service here! I wanted to give a mom/pop shop a chance.

•Placed an online order 3/9 since they had the best online price. At time of purchase, all items were marked as in-stock with no mention of off-site storage or shipping delay.

•On 3/16, sent a message to their Facebook page, got no response. Order was marked as "processing" online.

•On 3/19, credit card was charged; no order update or shipping notice. Order was still marked as "processing" online.

•On 3/20, sent an email asking how long an order takes to process and provided a copy of the order receipt. Business claimed an item was now "back-ordered" and would arrive 3/25. Business also asked I give a name for the online account, which was added to account. Name was also given on purchase order, day of order placement on 3/9.

•On 3/27, sent an email asking for an order update. Business replied they needed a name for the online account. Reminded them a name was already proved on 3/20.

•On 3/28, sent an email asking how much longer the order would take to process (still marked "processing"). Business replied stating they didn't have a nameon account, canceled my order (didnt ask for order cancelation), and sent a refund. Checked online account and name was present.

•On 3/29, went to log into account and was recived notice that account was canceled. Sent email asking for refund status. No response or refund yet.

Steven M.

5/5

Ordered a Kato Silver Streak Zephyr starter set from these folks for $60 less than I could find it anywhere else.
Gorgeous train, arrived well-packaged in perfect condition.
I will absolutely be shopping here again for future purchases before looking anywhere else.

Daniel C.

5/5

The place is amazing!!! First time I ever entered your store looking around what you have. So many great selections from z to G scale! Answered my questions and very truthful. I will stop by again someday!! I was like....you got tons of great rolling stocks I was interested in!! It was a pleasure to meet you!

James N.

5/5

TrainMaster is the best model train store I have ever been to in my life! Started model trains in h.o. And then N scale 50 yrs. Collecting finally a layout. Thankyou TrainMaster!