Tiffany & Co. - Walnut Creek, California

Jannine R.

Love this store! Had 2 bracelet clasps replaced and they cleaned and polished them so nicely. Great service and beautiful store!

Jason N.

I absolutely would never shop here ever. The manager, I can’t remember his name but I remember he has a southern accent, was so arrogant and so condescending towards me. He definitely made me feel like I was not wanted in his store. I buy a lot of jewelry for my wife and two daughters. I absolutely will never buy jewelry from a guy who acts like he is too good to talk to me. All of the salespeople were nice, and the security guy was nice. The manager with the southern accent, he was not nice.

penny D.

I highly recommend going there! Great experience

Erica C.

I had very good experience at the first time, me and my husband went there for marriage rings, Carole was the person helped us. She is very patient and helpful, had nice drink, asked our name and provided very useful advices.
Today, we went there again for my friend's wedding gift. Guess we looked no money to make buy anything, we looked around and finally someone came. Called us guys...? Charge me 10 cents for a bag without letting us know. I am like, why so different than the last time.
We might need to consider go to another location or online if we need anything.

Brooke A.

Lee was absolutely wonderful i highly appreciate her she was so nice added 2 more charms and now i need to make an appointment to get my bracelet cleaned

Lisa S.

Wonderful service. Very friendly. When I was in Honolulu, I tried to shop in the Tiffany's there and they told me I had to wait for an available escort before I could enter. I was told at the walnut creek store that an escort is not only not required but contrary to policy. Carol in WC was wonderful and she will be getting more of my business.

Francesco B.

Buyer Beware! If you buy an engagement ring from this store (or any other Tiffany store) and the diamond pops out (it DOES HAPPEN despite what they say) you are out of luck even if you happen to find the said diamond. They will blame you and they will charge you to place the diamond back on. This is exactly what happened to me and my wife. She had is less than 3 years.
One month people!!! One month is the length of time after you purchase that ring, that they will do something about it. So, when you are thinking: I am buying a high quality ring for my bride from a reputable brand such as Tiffany and spending thousands of dollars, just be aware that it's a one month deal. We were extremely lucky because we actually found the diamond and I hate to think what would have happened if we didn't.

Alla I.

Writing to express my disappointment with the customer service I received at your Walnut Creek store, as well as the quality of the product purchased. My husband bought a necklace here, but it broke within a very short period of time. I brought it in for repair, expecting it to be done for free under the brand's policy.

Unfortunately, the store staff did not ask for my husband's name at the time of purchase, and now the repair team cannot verify the order. Although I provided proof of purchase through the credit card transaction, it seems that it's not enough for them. It has been days and even weeks since I sent the necklace for evaluation and repair, and I have yet to hear back from the team with a resolution.
Writing this in hope to hear back from them.