The Dashery - Detroit Lakes, Minnesota

Perla

Not great. Thought it would be a fun regular stop for us after buying property here. Made a few visits and purchases but will no longer after a disappointing customer service experience. Gifts were purchased that needed size exchange. We missed the policy window by five days as we don’t live here full time but do make monthly visits. Called for a policy exception. As a small business retail owner myself, I know these are granted regularly, as they should be. Would not ask if I wasn’t sure it could be accommodated without any harm to the business. I understand having a policy to protect yourself, and I understand why policies need exceptions. Which is why I do it all the time, because I value my customers and I appreciate that they want to continue to feel good about doing business with me so have come to me with an issue they know I can help solve. We did not ask for money back, we did not ask for store credit. We asked to do a simple swap of a size 8 for a size 6, exact same item, still on the rack, still unsold a month later. Gifted item was brand new, in the bag, tags on, it would have been an easy and zero-risk-with-great-benefit exchange to make. “That’s just our policy” makes no sense when it’s been five days, the item is still there, and we came to you asking to feel good about doing business with you. It’s such an easy problem to solve. But the business manager refused. So we went down the street to another clothing store where we also needed to do an exchange for the same birthday gift purchase made on the same day. Customer service was kind and brilliant, so much so that we stayed 45 minutes and spent $1200 beyond the exchange. Now that is where I will bring family, friends, and retreat attendees as we embrace owning property in this area. But The Dashery, no thank you, especially if you aren’t local, best to avoid the unpleasant and devalued customer experience we unfortunately found.

Mandy B.

Kumar P.

Rett Y.

Kevin G.