Smyths Toys Superstores Llandudno - Llandudno

Smyths Toys Superstores Llandudno is a popular toy store located in Llandudno, UK. The store can be found at Mostyn Champneys Retail Park, A1B, Clarence Cres, Llandudno LL30 1RY. You can contact them via phone at 01492876322 or visit their website at smythstoys.com.

Smyths Toys Superstores Llandudno specializes in a variety of products, making it a one-stop-shop for all your toy, baby, bicycle, electronics, hobby, and outdoor sports needs. If you're looking for video games, this is the place to be. The store offers a wide range of products for all ages and interests.

One of the key features of Smyths Toys Superstores Llandudno is their convenient shopping options. They offer delivery, in-store pick-up, in-store shopping, and same-day delivery. The store is wheelchair-accessible, making it easy for everyone to shop. They accept credit cards, debit cards, and NFC mobile payments, providing customers with multiple payment options.

Smyths Toys Superstores Llandudno has received 90 reviews on Google My Business, with an average rating of 3.7/5. This indicates that the majority of customers have had a positive experience shopping at the store.

Reviews of Smyths Toys Superstores Llandudno

Salwa Eissa

1/5

I recently bought a Match Attax tin from Smyths Llandudno and was disappointed to find that some of the cards inside were creased right out of the box. When I returned to the store to ask for a replacement, I was told they couldn’t help me, even though the cards were clearly damaged from the start. It's frustrating to buy something new and get a faulty product, only to be refused a simple exchange. I expected better customer service and am now left with a product that isn’t worth what I paid. Disappointed in Smyths' lack of support!

R Moh

5/5

We had a great experince today while we were shopping for a push chair for our baby, AJ was excellent, knowledgeable and helped us pick the right 2 in 1 push chair system, he even brought the car seat outside and had us see how to install it and how much room it would take inside the car, an excellent rep.

Melanie Winter

5/5

This is a well organised store but wanted to highlight the exceptional customer service from Carl. He was extremely helpful and friendly. A true asset to your store.

L B

2/5

Lots of stock so kids loved it but as others have said the after sales customer service is not good. I took back a toy I felt had a fault. They refused stating the issue was a design problem and not due to a faulty item. It had been played with for the first time that day for less than a minute. Clearly not fit for purpose but they don't care. I'll be buying from elsewhere wherever I can in future for better after sales reassurance.

Master P

5/5

Well priced, friendly staff ,plenty of selection
Recently brought Lego technic cat app controlled bulldozer from here…. Almost finished:)

Gerry

5/5

Loved the range of product on sale. All ages catered for from the most basic of toys to the most challenging technic lego. Stock levels seemed good and the store layout was well thought out. Ques at the tills were fairly long but in the lead up to Christmas to be expected. Staff seemed knowledgeable and were helpful with our enquiries.

Brenda Davies

5/5

Omg... care bears are back! Great shop... t be honest, its pretty much the only large toy shop for 30 miles or more! Its huge and has lotsof choice and ideas if you are looking for gift ideas for kids. Theres even a customer loo if your little one gets caught short. Great place.

Yesman 2

1/5

Really traumatising experience in the Llandudno store. Smyths toy stores refuse returns for any reason and will neither refund or exchange a purchase. You will not be able to exchange anything whether it be faulty or have a manufacturing fault. Their policy is one of “it’s not our problem, return it to the manufacturer”. We are currently in the process of returning a faulty Lego set that cost £84.99 which the staff swore was all good and they emptied the contents of the box all over their counter whereby we lost many parts behind their counter and all over the floor. They stuffed what remained back in the box and refused to deal any further with the complaint. I e-mailed the company and their response was the same. I am now in the process of contacting trading standards as I believe that by refusing returns they are trading illegally. I reminded the manager of my rights under the law and he told me he was not interested in addressing those concerns. Buyers beware, as this kind of trading is beyond reprehensible and we will never set foot in that store again.