Smyths Toys Superstores Bury - Bury

Address: Mill Retail Park, 3, Halls, Foundry St, Bury BL9 7AZ.
Phone: 01617052414.
Website: smythstoys.com.
Specialties: Toy Shop, Baby shop, Bicycle Shop, Electronics Retail and Repair Shop, Hobby shop, Outdoor sports shop, Video Game Shop.
Other points of interest: Delivery, In-store pick-up, In-store shopping, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 290 reviews on Google My Business.
Average opinion: 4.2/5.

Location of Smyths Toys Superstores Bury

Smyths Toys Superstores Bury is a popular destination for all things toys, baby products, bicycles, electronics, hobbies, and outdoor sports. Located at Mill Retail Park, 3, Halls, Foundry St, Bury BL9 7AZ, this store offers a wide range of products that cater to children and adults alike.

One of the standout features of Smyths Toys Superstores Bury is their convenient shopping options. Customers can choose to shop in-store, where they can experience the products firsthand, or they can opt for in-store pick-up or same-day delivery. The store also has a wheelchair-accessible car park, entrance, and toilet, making it easy for everyone to shop comfortably.

In addition to their convenient shopping options, Smyths Toys Superstores Bury accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments. This makes it easy for customers to make purchases in a way that works best for them.

When it comes to product offerings, Smyths Toys Superstores Bury has a little bit of everything. They are a toy shop, baby shop, bicycle shop, electronics retail and repair shop, hobby shop, outdoor sports shop, and video game shop. This means that customers can find everything from the latest video games and toys to baby gear and bicycles.

According to Google My Business, Smyths Toys Superstores Bury has received 290 reviews with an average rating of 4.2/5. This is a testament to the store's commitment to providing high-quality products and excellent customer service.

Reviews of Smyths Toys Superstores Bury

Smyths Toys Superstores Bury - Bury
lau.x222
5/5

I went in to return a game case as we bought a duplicate for my daughter for christmas. Pat and the manager were very understanding even though the plastic was taken off and the game was used. Very impressed with this store as the one i normally go to the staff aren’t as patient and understanding. Thank you so much x

Smyths Toys Superstores Bury - Bury
Darren M
2/5

AVOID or park elsewhere - Caution regarding this store.
Located on the Mill Retail park this store operates on the basis of 2 hours free parking on the adjoined car park.
The size of the store easily permits you to exceed two hours when shopping especially with little one's.
All signage in the car park advises an extra hour for £2 and you must pay before leaving the car park.

Smyths utilise Civil Enforcement Ltd and cameras to enforce parking reg's on site - they ALSO employ POPLA to manage appeals - this appeal company is part of the parking enforcement company and receives a substantial income from the private enforcement agencies - there is NO independence in the appeal process.

Seen in the images - paid for the extra hour and left with 50 minutes of paid parking remaining.
£100 fine produce - CEL, POPLA and SMYTHS all say must pay for parking at the start of your visit hence the appeal is refused.
The signs as shown in the images clearly say pay before leaving - unless you have crystal balls how do you know you'll exceed the 2 hours?
£800 spent in the store - evidence of parking being paid for, SMYTHS response - couldn't care less.

The parking for the store is a catchment for punishing you - shop elsewhere with a retailer who cares about their customers is my advice.
Daylight robbery.

FOI request submitted - dozens, literally dozens of customers have been issued with fines in exactly the same way for the same reasons over a period of time.
Something wrong somewhere? Not so say CEL and POPLA - no need to provide a receipt from the machine, otherwise you'd be able to provide evidence of payment.

Store - it's large, well stocked and clean with plenty of choice - just no time allowed to look!

Smyths Toys Superstores Bury - Bury
Natalie Moore
2/5

Not my local, but visited as in the area to pick up some Christmas Presents for my Family.
We took our time looking, and had to ask for assistance to get some WWE figures from the very top shelf which a male colleague kindly did for us. A couple of minutes later a colleague come over and stood with us but did not say anything. She then climbed to where we got our toy from and pushed the remaining to the back and then proceeded to ‘loiter in our area’
The security guard watched us multiple times. When we visited the gaming section two female colleagues one in shorts was watching us.
I am assuming the items I was carrying in my hands they thought I would steal? Being visibly pregnant I didn’t have much chance of this as this is clearly the assumption the judgmental colleagues had. I won’t be visiting again, as it put me off. What can they assume is a reason for stealing? I worked in retail management for years I understand the thought of theft but it’s frustrating how we couldn’t walk down the aisle and just look. Maybe they should use their customer service skills and ask us if we needed any help? Even when I left the store, the security guard was still watching me? If he wasn’t eyeing people up he was too busy on his phone.
We spent £70 in store, the male colleague with blonde hair only seemed young and the colleague on the checkout were pleasant. The indiscreet colleagues on the shop floor and your security guard need some training in customer service.
I am not a thief and don’t appreciate being made to feel like one.

Smyths Toys Superstores Bury - Bury
Tahir Ansari
1/5

Very disappointed by this smyths toys in bury i went in the store as i wanted to pick something nice for my daughter until i saw this bracelet set that i thought would be wonderful for her so i went ahead and bought it but to my suprise when it was opened up it was broken from every side of the box as beads were falling out of it from every corner very disgraceful as i have never expected something like this especially from a smyths toy superstore.

Smyths Toys Superstores Bury - Bury
Holly Caldwell
5/5

Came to buy a bike and a scooter last night. Mikey was very very patient with me and my 3 kids and the service was amazing. Thank you so much Mikey.

Smyths Toys Superstores Bury - Bury
jukejmen uk
5/5

I absolutely love Smyths Toys Superstores! The selection is vast, catering to every age group and interest. The variety of toys available is impressive, and the store layout makes it easy to find what you're looking for. What sets Smyths apart is their commitment to offering a wide range of products at reasonable prices. It's a go-to destination for all things fun, and the staff is always friendly and helpful. Highly recommended for anyone seeking a great shopping experience with an extensive selection and fair prices!

Smyths Toys Superstores Bury - Bury
Wadz Haq
5/5

I never been before so when i came here i was amazed so many toys in one place made me feel like a kid again. Some toy prices are very high so if theres anything you can do to reduce prices it will help a lot 🙂

Will be back in future to shop here

Smyths Toys Superstores Bury - Bury
Faith Bowden
1/5

The staff at the bury store are absolutely disgusting! Not only did they profile me as someone who would steal from the store but not one member of staff asked me if I needed any help while trying to look for a sheet that would fit my babies next to me crib! I had the security guard come over and check I wasn’t stealing anything and then while walking to the till 2 members of staff looked me up and down trying to intimidate me! As a young first time mum unsure of what I should be buying I don’t think this was very helpful.
I have only left a 1 star review as it wouldn’t let me leave non!!!

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