Shumi - Plaza West Covina - West Covina, California

Cynthia V.

Great store ! Great customer service . They sell all kinds of pops and figures and lounge fly bags . Great selections

Edison R. Z.

Nice big store that has a lot of great variety and merch, the staff are friendly and you get nice bag with every purchase. Would really recommend to those looking for Anime figures or anything Japanese related. Some prices are good while some are responsible.

Terrence P.

This place is amazing for any anime lover! They have everything you need and more.

Brian C.

I walked in here expecting another generic Anime goods store. To my surprise, they have diversity! Whether it's goods of classic titles like Patkabor, Chinese RPG's like Legend of Sword and Fairy, and Tokusatsu like Kamen Rider, they got it.

Customer service is great too, and I say that as a marketing professional.

Walked out with my Kamen Rider W as a happy fanboy and customer.

Miss F.

My daughter loves this store amazing figures reasonable prices 👏

Steve D.

This store showcases some beautiful items, yet the lack of quality control on the items I sought to purchase is simply absurd. Many of the pieces I requested from the cashier were found to be damaged. How can they justify selling high-value products at full price when they are clearly subpar?

The cashier attempted to pacify my frustration with a vague discount offer of either 15% or 20%, a gesture that hardly addresses the underlying issue. The explanation that these items arrive in such a state from the supplier is unconvincing. As a fellow businessperson, I know that one must hold suppliers accountable for the quality of their products, and if necessary, seek out new, more reliable sources.

The condition in which the items were received, resembling as if they had been treated like piñatas in transit, is simply unacceptable. As a collector of two decades, I have come to expect my purchases to be in pristine condition, from the box to the product. While minor imperfections are to be expected, the state in which these items were presented goes far beyond what is reasonable. The boxes appeared as if they had withstood a thorough beating, making the melting face guy from Indiana Jones look positively graceful in comparison.

I left the store without making a purchase because I am not willing to risk my hard-earned money. It is unfortunate because I had been looking forward to visiting this store for quite some time. Until they address their quality control issues, I will be taking my business elsewhere. The 2 stars I placed for this store is only due to the politeness of the cashier and how the store is set up.

Austin M.

They are the best! New store on the Scene just one Nghia help me out tremendously
Irene was great!

NotAstolfoTrap

Excellent place to shop as well as a very friendly staff, would recommend to friend and family as well to come here again!