Sammy + Nat - Rye, New York

Matthew A.

I feel it’s imperative to express my profound disappointment with the service I received during my recent visit to Sammy and Nat. My experience was so disheartening that I feel compelled to post this review on Google, with the hope that no other customer has to endure what my wife and I did.

Upon entering your establishment, which we had high hopes for, we were met with a complete disregard for customer service. An employee, a young woman that was a brunette appearing to be in her early to mid 20s, was so engrossed in her cell phone that it was impossible to garner her attention. Despite our attempts to engage her for assistance, she remained oblivious to our presence, choosing instead to prioritize her personal device over the customers standing right in front of her.

This behavior is not only unprofessional but also an abomination to the patrons in the store. We visited your store with the intention of supporting a local business and possibly making a purchase. However, the lack of basic customer service and courtesy has left us feeling utterly disregarded and undervalued.

It is with regret that I inform anyone that reads this that due to this experience, my wife and I have decided to take our business elsewhere. We had hoped for a pleasant shopping experience at Sam & Nat, but we were sorely disappointed. We find it unacceptable to patronize a store that does not value its customers or train its staff to uphold basic standards of service and professionalism.

I urge you to address this issue promptly to ensure that no other customer has to go through a similar experience. It is crucial for the success of any retail business to prioritize customer satisfaction and service. Unfortunately, it is too late for us, as we have made the decision to never return to Sammy + Nat. We will be taking our business back to Buy Buy Baby, where we hope to find the customer service that was so lacking in your store.

Laura M.

Sammy + Nat is one of those magical brands that creates an experience everytime you walk into their stores or browse their online shop. I have always loved shopping for littles clothing and gifts but S+N brings it to a new level. With supreme customer service, the highest quality of clothing and thoughtful, unique gifts that make everyone swoon, S+N is my go-to for all things littles!!

Danielle C.

This boutique has such sweet treasures. Judith and Lila made my shopping experience a true pleasure! I look forward to returning in the future!

Megan S.

Sammy + Nat is not just the cutest store but has some of the nicest staff working it! They go above and beyond for their customers and truly care about their business. They have adorable inventory and keep up with all the cutest little trends. The owners are also very involved in making sure you have a fun and easy experience shopping in their store. One of my top spots for kids stuff now!

Toni B.

Samantha and Natalie are childhood friends of mine and I am not leaving them this excellent review because of that. Not only do I know first hand that their story and what inspired them to creat this company is true, but it is an absolute beautiful contribution to their stunning, loving and charming mother in which they lost as little girls..the clothing and so much more is of absolute best quality and comfort. From purchasing their merchandise for yourself or giving as a gift, you will for sure be more than satisfied! Comfort, style and safe clothing for your baby and child is what we all want and Sammy + Nat provide just that!

Christina D.

I stumbled upon Sammy + Nat at the Westchester and they were my one-stop-shop for all the kiddos on my list this holiday season. Samantha clearly knows a thing or two about retail because she is killing it! ⭐⭐⭐⭐⭐
The attention to detail in this store in unreal! The store is such a gem and the staff is AMAZING! I seriously can't wait until I return to find more priceless items and chat with the world's best staff!
It's truly a pleasure to shop at Sammy + Nat! My new favorite children’s store, of all time! Now open shop in Armonk please!!!

Shannon D.

The best kids clothing! This small store is packed with a curated selection of beautiful, high quality clothing. I never get more compliments than when my son is dressed in Sammy and Nat selections.

Service is top notch with an employee even running out to my car to complete a transaction when I couldn’t park.

I can’t say enough good things about the merchandise and the experience shopping there. Shop local and support small businesses that enhance our community.

Christina B.

I shopped here at the sample sale. The person ahead of me at the register placed a large order and was buying for family members out of state and shipping part of her order to the Carolinas. After the customer ahead of me walked away, the two associates at the register insulted the patron and said she was always so rude every time she shops at the store. I was in shock that the staff would insult another patron in front of customers! I should have left then and there because it was clear there is no respect for customers supporting the store. Then the staff wrote down my monogram order on a single order form in a rush and joked that it was "bad practice" to write two orders on one form. There is nothing funny about potentially incorrectly writing down my order. To be clear, I did not feel rushed. I felt that it was unprofessional and rushed for the sales person writing my order to not take the time and care to use two forms for two different orders and then laugh about it. Then she did not allow me an opportunity to review the order form. Now, the monogram order inevitably is incorrect and the store is blaming me! WE DID NOT FILL OUT THE FORM TOGETHER. I HAD NO ROLE IN WRITING ANYTHING ON THE FORM. I WAS NOT GIVEN ANY OPPORTUNITY TO REVIEW THE FORM. THEN THE STORE TAKES NO RESPONSIBILITY for their mistake and instead says that me the customer must have forgotten that I changed my mind and calls me a liar. I did not change my mind or forget anything I ordered. I had a very specific idea of what I ordered and was clear. The only remedy they suggest is to undo the monogram, which they advised will most likely damage the sweaters. Then they suggest to put a large letter over the pulled sweater to cover up the damage - which is damaged and incorrect! Or I can buy a new sweater than what I initially asked for at a "discount" when i already paid over $100. The stores attitude is that the customer is wrong is shameful. Also, I was told the manger would call me back and she never did. It has been two weeks. Samantha took the time to respond to this review. However she has my email and phone number but will not return my call -more great customer "service". DO NOT SHOP here!