REI - Manhattan Beach, California

Gloria C.

The exceptional product selection truly stands out. High-quality items are offered for discerning customers. While some prices may be higher, the value is evident in the craftsmanship. Such attention to detail makes a difference. It's a pleasure to browse such a refined collection.

Adrian S.

Staff here is great and were very helpful when we were looking for a pair of running sunglasses. They’ve got a solid selection of camping gear too. Personally, I have the most fun browsing the camping food, snacks, and camp cookery.

Prices can be on the higher side, but I think it’s worth it if you’re a member. They have a generous return policy and has saved my bacon more than once.

Joon H.

Why are the techs at the ski shop so rude? Went to get my board tuned today and the older lady at the counter irritably told me their machine was broken. That's cool, so as I was processing and about to ask when they expect it to be ready, she told a younger guy to explain to me what's happening. He said they didn't know when it'd be fixed and it could be months.

Got fitted for boots a couple of years ago and another guy seemed like it was important to imply something about my boot size. Weird.

The rest of the store and staff are cool though.

Laurie M.

Great staff & shoe selection! Went to buy hoka running shoes for my granddaughter and she was able to try on a variety of brands until she found the best fit & feel. However almost no selection for plus size women and no interest in stocking for us

Scott B.

REI Manhattan Beach, CA has become my ultimate destination for all my outdoor equipment and clothing needs. I have been a loyal customer for years, and my membership has been a longstanding commitment. Whether it's getting my snowboard waxed, my mountain bike tuned, or simply shopping for clothing and hiking shoes, the staff at REI consistently goes above and beyond to provide exceptional assistance with a friendly demeanor.

Today's visit was no exception. I took advantage of an outstanding sale and purchased a Thule roof cargo box at a remarkable 20% discount. Originally, my plan was to pick up the box curbside and install it myself. However, when the REI associate brought out the colossal box, it became evident that my self-installation idea might not have been the wisest decision. Perhaps sensing my concern or recognizing a fellow customer in need, Chris promptly informed me that, as a member, I was eligible for a complimentary installation. He assured me it would only take about 10 minutes. Chris was truly remarkable, providing a thorough demonstration of the system while efficiently and professionally preparing the roof box for installation. With our combined effort, we had it securely mounted within minutes.

I cannot stress enough how highly I recommend this store. The customer service here is consistently outstanding, surpassing my expectations each and every time.

Chris M.

Absolutely incredible experience getting help from Roland. He answered all our questions about skis and bikes and was very insightful. 5 stars to Roland!

John P. F.

Shout out to TORI at the cash registerI!! She was super helpful with my situation. I wanted to use Apple Pay since I lost my card and wanted to get some cc points for it. All the credit machines wasn’t able accept Apple at the rei location so she went out of her way to walk me to rei co op to try their cash register.. it didn’t work but it was the invaluable customer service that was appreciated!! 🤘

Pyriscent ?. M.

They refused to give me my money back when I explained to them that I lost my card I made the purchases with and so a refund back to the card wouldn't work. I needed cash. They only allowed me to get store credit, basically stealing my money for no reason. My card was lost and my bank informed me that it has been turned off and that no returns can go back to it. They claimed that it was my banks problem if the return doesn't go back to the card! They have money right there in the register! I paid with a visa debit card they claim is a credit card. When I explain this to them they said it doesn't matter and that I can only get store credit. Basically, if you lose the card that you purchased any items at REI with, or it's gobbled up by an ATM like ours did... Congratulations You're now screwed and all of your money is stuck with REI even if your items don't work or are malfunctioning. I'll never be coming back to the store ever again. Screw this company. What a waste of money on the stupid membership for nothing!