LADY LN3
1/5
On the day my son and I visited this store they actively had a mask mandate sign posted on their door. As soon as my son and I walked into the giftshop, we saw one lady paying for a handful of items at the cashier counter wearing no mask and a second lady was in store browsing shopping with no mask at all either. The cashier immediately yells to my son and I as we enter, "Masks Please!" The items I purchased WITH A MASK ON were okay quality. Their selection for sweat shirts and t-shirts were limited in sizes available in stock. The quality in coloring on the fabric of the T-Shirts purchased looked a bit dull and really faded after the first wash. The coloring of the garments I purchased were not as vibrant for my liking in what I would expect for a new clothing item, but supporting small businesses is vital especially as our economy recovers from COVID. The pricing was overall okay and not over priced for the subpar quality of the products I saw available. This is an okay gift shop in Capitola for lower quality, simple budget friendly souvenirs. Other than the TERRIBLE Customer Service Experience (This is why I only gave 1 star) where clearly I witnessed 2 patrons in the store given the "privilege" and given a "pass" by the cashier to NOT HAVE TO COMPLY WITH THEIR OWN MASK POLICY while in the store. This business gets absolutely a ZERO rating for it's customer service standards on not treating all customers equally based on my personal experience shopping here. The overall shopping experience in a nutshell here was subpar to maybe a okay rating. It's product quality, limited value in products available, and shortage of selection in products to purchase along with terrible customer service makes this gift shop have a lot of room for business practice improvements to better serve their customers in the future.
