POP MART - Providence, Rhode Island

Kari M.

Sam was our cashier. She was knowledgeable, funny, kind and incredibly patient. I was having trouble with my speech (traumatic brain injury with good and bad days), and Sam didn’t try and correct me or rush me as I stuttered. She told me to take my time, and even engaged about the products themselves. Lastly, she even took time to ask the manager a question I had. This was my first popmart I’ve been to, and the experience was well worth the over hour drive. We spent far too much, and even visited again before we left the mall again just to grab one more item and say goodbye. I can’t wait for our next trip down and hope Sam is there to help us again. Plus the rest of the staff were so welcoming and even commented on my funny labubu shirt. Seriously everyone, even if you don’t have a purchase to make, go say hi to some of the nicest people in New England. (PS we were so excited to be surprised by them having the Coke Labubus!)

Noelle T.

All staff was very friendly and super helpful! It was a bit packed but I had fun. 🙂

christopher P.

Adonis, who I think is the store manager, is so fantastic. I’ve been to this location a handful of times and have always had a pleasant experience. Him and other staff members are always on top of product knowledge and willing to explain and guide me through the store. I WILL be recommending this location to family and friends, I give major props to this staff as they seem to be running a very busy and popular store!!!

ROGERQUICK

The prices are definitely not cheap, but the toys are quite unique and have their own style.

Luis M.

I had the best experience at this store. Esmeralda and Sam(antha) were amazing!!! They were friendly and very welcoming, I asked questions and they answered politely and even assisted me with other items that fit my interest. I left the store with more then I expected lol

Lupita S.

I was genuinely excited to visit this new location for the first time—I've been a fan of blind boxes for a while, and seeing a dedicated store had me thrilled, especially in Providence of all places. But that excitement quickly disappeared the moment the doors rolled up. Without so much as a greeting, a staff member loudly and crassly announced, verbatim, “If you’re looking for Labubu, we don’t have any.” No “Good morning,” no welcome, no "general, just-so-you-know" tone. It was dismissive, like we were all resellers or hype chasers just trying to snatch up inventory. It was rude, unnecessary, and soured the whole experience. There are better ways to convey this information, frankly.

I understand customer service attitude can fluctuate later into the day because customers can be a handful. But this was a minute into opening, only a few days into opening. Not enough time has passed to merit this sort of behavior.

The only reason I ended up buying anything was because their prices happened to be better than a few other mall shops that carried popmart brand. But honestly, the magic and charm this place could have had was completely ruined by that first impression. A small additional note: the lighting and interior design is dreary compared to their other locations.

If I go back, I'll only do it to save time and shipping usually spent on the website, and I wouldn’t recommend it to anyone looking for a welcoming or enjoyable shopping experience.

Craig G.

Disgustingly rude staff in every way, there were about 5 of them while I was there and not one of them was a decent presence to be around, all in their own way and not just about the snarky “no labubu” notice though I can confirm that. Given the other reviews I’d guess it needs to be completely restaffed

Brandon P.

I had been waiting for the store to open for a few months, and it was so exciting to see everything finally nicely organized and decorated. I had wanted to grab anything from the Monsters series, but unfortunately, everything was sold out, so I settled for a Hirono for my girlfriend. The staff was friendly and communicative, especially the Asian girl with the glasses. The only downside is that the prices have risen, but you cannot do much about that. Overall, a fun experience.