PODS Moving & Storage - Marlboro, New York

Eddie T.

Shout out to the delivery person Eric Barrett from Marlboro, NY. He is one very on time individual with a pleasant personality. He keeps you updated throughout the process. Thanks Eric it’s because of you that I would recommend or reuse Pods

John S.

Both John who delivered and Eric who picked up were great! Friendly, professional, and they took care not to mess up the lawn. Thanks, PODS!

Matt F.

The PODS staff is friendly and professional. I use PODS on jobs with my business and they have always delivered promptly and they are always on time. The PODS delivered are also very high quality. I would recommend adding insurance to your PODS rental as they are not cheap storage units and insurance price is negligible. Very highly recommended if you need on site storage, need to pack out and store your items off site.

ferchos360

let me be clear , i did not use their service and i will probably NEVER WILL !!! after my experience with POD Moving and Storage and their drivers,my driveway is next to my neighbors driveway , the web site states that the required width of your driveway should be 12 ‘ my neighbors driveway is not even close to being 12’ wide ,so neighbors were moving ,I was at work when they drop and pick the first container and when they drop the 2nd container in their so call driveway, my driveway camera send me the notifications in all the occasions that the POD drivers were using my driveway to deliver the containers there weren’t cars in my driveway and nobody (neighbor) anticipated me or ask for my permission to use my driveway for those occasions.
Yesterday, I was at home so neighbor comes to my door telling me if i could move my car off my driveway cause they are picking up their POD container , I said why do i need to move my car? she said so you car doesn’t get damaged ,then she is telling me that the machine they use is big and it needs room i said why would they use my driveway? at that moment she turns around and walks away with an attitude (she never said PLEASE or Do I HAVE PERMISSION) , a few minutes later POD driver shows at my door with and attitude not friendly telling me to move my car out of my driveway ,never said please or can you grant me permission to use your driveway so when i question why would i have to move my car out my own driveway ,he said that he needed 12’. i said 12’ counting my driveway? he said yes i need to use your driveway at this point i refuse not only for his attitude but also because he was telling me like he owned my driveway instead of asking for a favor, so when a refused he then proceeded to threatening me that if he damaged my car is my problem, i said my car is in my property!!!
Careful with this people ,not only POD knew that my neighbors driveway did not meet the requirements, they proceeded to leave the containers and they don’t care to use your property without your permission for their business and if you refuse,then they will threaten you to damage your property ,in this case my car , I should call the police but am planning on doing a report ,I have all the info i need cause my security cameras recorded the whole incident and also recorded everything on my cell.

Chad

Eric Barrett out of Marlboro, NY is a genuine and nice person. Very polite, professional, and accommodating to the needs of the customer. Overall great worker for the company

arthur S.

in an otherwise perfect experience, I called to get my POD picked up and asked if I had to pay an additional month. Apparently, I missed the window by a day, and no one would/ could do anything about that..I told them that this was a military move, and that my son in law was stationed in Seattle...so I being almost 70 years old had to empty the 16 foot POD myself..my Daughter had to work and yet, no consideration what so ever! They tell you how appreciative they are of my son in laws service, but when it comes to actually showing that understanding and appreciation...they frankly could care less...
I might add that John S, the driver was more than courteous and kind, but PODS really missed the boat !

ugh!

Mark C.

If I can give a zero I would they agreed to a promise of payment from Veterans affairs and they never honor it. As a veteran who was struggling I was treated with disrespect. Will never use this service and I recommend that any veterans be careful

Victor B.

I am updating my review after finally hearing back from PODS. I received a partial credit, and I am satisfied. The delivery employees and "front line" phone reps were all great. Be cautious and plan well when moving!
previous review before hearing from PODS: PODS has a serious middle management/customer response problem in customer relations. I made 10 attempts to speak to someone beyond the front line customer service representatives. This included 5 phone calls and 5 email attempts to various personnel. The root issue was a failure of PODS to communicate that the POD wouldn't be delivered in the promised time window. They rescheduled the delivery without a call or email, then didn't show up in that window either. They only showed up the next day, after a wasted day and wasted money spent being ready to unload a POD that didn't show, without ANY type of outreach from PODS (None). I tried the social media email you may see in PODS responses to other issues- again- radio silence. NADA. Amazing failure of their resolution system. The customer service reps have no power to do anything but credit an electronic issue to which they never respond.