Petco - San Marcos, California

Address: 141 S Las Posas Rd, San Marcos, CA 92078.
Phone: 603047561.
Website: stores.petco.com.
Specialties: Pet store, Fish store, Goldfish store, Pet supply store, Reptile store, Tropical fish store.
Other points of interest: Curbside pickup, Delivery, In-store pickup, In-store shopping, Onsite services, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, Wi-Fi, Wi-Fi, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 704 reviews on Google My Business.
Average opinion: 4.4/5.

Location of Petco

Petco, located at Address: 141 S Las Posas Rd, San Marcos, CA 92078, is a well-known pet store that offers a wide range of products and services for all kinds of pets. With a phone number: 603047561 and a user-friendly website: stores.petco.com, Petco is a convenient and accessible option for pet owners in San Marcos, CA.

As a pet store, Petco offers a variety of pet supplies, including food, toys, and accessories for dogs, cats, birds, fish, reptiles, and small animals. They have a fish store and a goldfish store section, where you can find a wide selection of aquatic pets and supplies. Additionally, Petco is a pet supply store, with a reptile store and a tropical fish store, making it a one-stop-shop for all your pet needs.

Petco also offers several convenient services, such as curbside pickup, delivery, and in-store pickup. For those who prefer shopping in-store, Petco provides in-store shopping, same-day delivery, wheelchair accessible entrance, wheelchair accessible parking lot, wheelchair accessible restroom, and wheelchair accessible seating. They also offer Wi-Fi and NFC mobile payments for a quick and easy shopping experience.

With 704 reviews on Google My Business, Petco has an impressive average opinion: 4.4/5. Customers have praised Petco for their knowledgeable and friendly staff, wide selection of products, and convenient services.

Reviews of Petco

Petco - San Marcos, California
David S
1/5

I have a my truck full of Palisades evacuated dogs and went in to pick up prescription food for two of them. Even though I tried explain the situation and that I didn’t have much time and needed to tend to my dogs, they Vet refused to hear me. And she insisted to that I needed to set up an account even after I emailed her the prescriptions and she confirmed she had got them. After about 15 minutes and watching her fill out little cards folding cards by hand which I have no idea the purpose for taking several minutes on each I left without the food. I was the only customer there! I went to the Petco on Culver in Irvine and they just said bring it to the counter and show the prescriptions to the teller and that’s it. So it took less than 2 min in and out of the Culver store. This store in San Marcos really needs to review their procedure and customer service as it should not require setting up an account with the Vet and waiting 15+ minutes for the clerks office work to pick up some prescription food! 5 stars to Irvine and 0 to San Marcos for these visits. Hopefully they review and make it quicker and easier with less friction.

Petco - San Marcos, California
alan stanly
5/5

Awesome store. Everything you need for your pet, or to buy a new pet. Knowledgeable staff and well stocked shelves. Great dog training lessons too!

Petco - San Marcos, California
Jillian Sherman
1/5

Nathalie and Alyssa-

I am disappointed in your poor customer service abilities. You misled me about the self services dog wash, offered me a refund for misleading me while the dogs were already wet in the tub, then refused to refund me because the dogs we already wet and in the tub. Shame on you and I really hope you get the customer service training you need in order to treat others better in the future.

Petco - San Marcos, California
Clara Bear
5/5

Took the kitty I rescued off the street here for a wellness check and vaccines. My appointment was for 8:45am and didn’t wait long at all to be seen. Dr. Gibbs was incredibly sweet and helpful as she examined my kitty. She let me know all my options and prices for certain tests and let me opt out of a few that weren’t really needed for an indoor cat. After the wellness exam she took my cat back to run some tests and administer the vaccines, telling me to grab a coffee if I wanted and they would be done in a half hour. A coffee and 20 minutes later they were all done! She handed me the paperwork and microchip info and walked me through it all. As far as vet prices go for exams/chipping/vaccinations $300ish wasn’t too bad! I’m just fortunate the Cat Distribution System gave me a cat that had been spayed and released Lolol. Thank you Dr. Gibbs from myself and Boogie Cat!

Petco - San Marcos, California
Max McConkey
5/5

Great, friendly, helpful staff. Clean store. No animals for sale: good! also no smells. The aisles were a bit crowded; could use a space restructuring to make wider, more easy to negotiate space. Overall a very good experience.

Petco - San Marcos, California
Shannon Aubrey
1/5

As someone who has been in Customer service for over 30 years I will Never coming to the San Marcos location again! When asked to speak with a manager due to a rude cashier she claimed to be the manager “Natalie” she belittled me, mocked me and laughed in my face when I spoke to her. Zero assistance other than being rude! Never in my life have I dealt with someone so unprofessional than had the audacity to scream “have a nice day” as I walked away. Other customers approached me in the parking lot who witnessed this and couldn't believe how Natalie treated me a paying customer who comes to this location often. I will be filing a complaint with corporate. Beautiful store HORRIBLE management.

Petco - San Marcos, California
ahlahlancha
1/5

Rude management, I was the only customer and there were over 15 people working and the only nice employee willing to assist customers works with the aquariums/fish and she was gone. All other 15 employees (that's how many workers were actually there. Must have been a meeting or something.) were happy to ignore the random customer such as myself.

Petco - San Marcos, California
Monique Ellis
5/5

Always great service and friendly staff! I appreciate that they're knowledgeable about the products they carry and when they aren't sure, they attempt to find someone who can answer the question. We use their vet at this location and it's been a wonderful experience. They followed up promptly with results via text and you can choose to text or call back with questions.

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