Other Mothers - Surprise, Arizona

M B.

It’s so unorganized! There were all kinds of sizes of all kinds of different clothes all over the place. Boys and girls grouped together from 3 to 6 month to 4t. Good luck trying to find a certain size in a certain gender. I’d do an overhaul organization day! And clean! Especially shoes! Maybe a Tupperware with sizes and genders for shoes.

Sarah T.

Love shopping at this store! One of the only thrift stores that still have open dressing rooms, and I’m always finding great deals on things for me and my son. Way better pricing than Goodwill, and they give you store credit for things you donate to them.

Charlotte H.

My husband attempted to drop off a bag of clothes, and he was sent away ultimately being told our drop off have to be placed in two separate 13 gallon bags. Okay, inconvenient and seemingly unnecessary, but we did that. Upon returning a little later with our two separate bags, we were told it would be three days before we would receive store credit, despite others bringing in bags and having their name called that day as we shopped. At checkout I presented a coupon I had found on an Other Mothers website. The cashier, Pam, informed me it was too old, and when I stated there was no expiration date on it, she retreived her manager. Upon speaking to management, we were told a different story about it not even being from the same store. Again, inconvenient, and despite snide comments and huffing from the cashier for holding up her line, we made it work.

Because I love this store and consistently shop here for our 18 month old and 7 month old, my husband didn’t say anything at the time, but later informed me that he overheard staff having inappropriate conversation about him and criticizing our drop off. He said he felt it was personal that we were pushed out three days for store credit from our drop off. He also said there were eye rolls and scoffing from staff throughout the entirety of our shopping trip there.

My husband returned the following day to see the progress made on our drop off, and, again, spoke with management in private regarding the issues we encountered the day prior. The manager was anything but helpful and didn’t seem to care about anything he had to say with no whims about our inconveniences or disrespectful staff. Upon suggesting that we would find an alternate store to shop at, she was quick to dismiss him, before giving him our (still untouched) drop-off, and sent him on his way with nothing but excuses.

I don’t know if it was an off day, or an off couple of days, but damn near everyone we encountered left a bad taste in our mouths. Fortunately, we were informed of another store, Once Upon a Child, that we are beyond eager to visit. I rarely say, “never;” however, I am positive we will never be shopping at Other Mothers again, nor recommending it to anyone we know.

Rita C.

Store is just too crowded to shop. Racks are too full to see individual items. The wait is very long for sellers. Although prices are low, I found a "good" pair of kids shoes for $15.99. That is retail price at big dept stores. The experience is not pleasant because it's crowded with "stuff." Open a new store Other Mothers!

Cynthia P.

Probably the BEST thirft store in town!! All I can say, if they don't it the outfit you're looking for: chances are its not something you really need. LOL
HIGH QUALITY clothing. VERY NICE and helpful employees.
You have a loyal patron!

Cons: I didn't approve of the male man and how he was speaking to his staff, in front of customers. However, even behind closed doors it wasn't professional. He needs some leadership training.

Kyla L.

I love other mothers! So happy I found this place. All the workers, especially Stephanie are so pleasant and really care about people which seems to be rare these days. I buy all my kids stuff there and when I'm done I resell it back what a win win. Children grow wayy too fast, very thankful for this place 😁

Tammy M.

I love this place. I know they can't give top dollar, but they give you options , I live in my means. They are a buisness, that try to help out people as much as they can. I am very thankful for everything they have given me for my stuff. That I otherwise would not be able to sell for what I really want. Shame on people who down others that are just trying to help this world. 😕 God bless the person that took the initiative to start this, and bless others. They really didn't have to.

Rebecca H.

Understaffed, overwhelmed, and over cluttered store & rushed poor customer service. went to trade for the 1st time today. Have been to the phoenix location to shop and always had a great experience. Today at surprise store not so much. Had 1 13gal. Bag of all name brand clothing, 2 baby bouncers & a bumbo seat. Immediately I was told they couldn't get to my stuff for a while as they were already busy. I said no worries I'll come back tomorrow for the cr or pickup etc. We would browse n shop in the store today. Quickly They passed on 2 bouncers 1 brand new just didn't have they Musical part attached. Bumbo was also passed on due to slight discoloration from heat in garage (lime green color-slightly yellowish from heat) completely understandable. However a lady walked in behind me with a pee stained mattress that was being purchased & taken to the back?ewww, changed my mind about wanting to shop at that point. I kindly thanked them grabbed my clothes without letting them waste any more of my time & left. I don't think it was in issue with my items. They were 100% overwhelmed with piles of stuff everywhere , a line of people worth more stuff & didn't want to be bothered. I'll be taking my business elsewhere(over the rainbow kids store) as this was such bad experience. I get being busy but customer service is key! Hire more staff or consider appts if you're staff can't keep up with ur customer need.