Nike Well Collective

Purchased new shoes for pick-up and was given email instructions to present QR-code/email and government issued I.D in order to pick-up. I sent someone else to pick up with my government issued I.D and all emails sent from Nike to me which includes QR-code for pick-up. Once they arrived, the sales associate stated we needed to call ahead, stating someone else would be picking up the order. No where in their instruction did it state that, which they kept reiterating was included in the email. It was not included in any of their emails or online. In addition, I knew ahead of time I would not be able to attend in-person to pic-up, but when I tried to change the name online, it lock-in the name and give the incorrect billing information. A technical error on Nike, but a major error in-store as their customer service was very rude and un-helpful. After the sales associate spent some time in the back, debating if they would give the order, they finally decided to allow the pick-up. Unfortunately, El Segundo Nike customer service is highly lacking, I would not recommend this location. Such a shame, since it's located in a beautiful plaza, I hope they have training to integrate better customer service skills and policies which match across all stores so customers are not held out or confused.

If you're a woman seeking yoga and training, I've found the perfect spot for you. It's a place like no other, offering exceptional facilities and a unique experience that you won't find anywhere else. The well-organized and beautifully designed environment will elevate your practice to a whole new level. You're in for a treat!

The El Segundo location was the best version of the Well Collective Nike store that I have entered. They had a great selection of items I wanted. If I had not recently visited the Baton Rouge store. I would have purchased more clothing

Sabrina helped me out so fantastically on the sales floor. She was so so kind and funny, and helped me with anything and everything I needed. Gi helped me up at the front, and originally I thought I was going to be paying $60 for shoes, but ended up paying only $20 because she helped me find a better deal online! They are amazing here!!!

Came in to return an item .employees here have an ego issue . Wouldn't return a new shoe . Had to go to del amo where had no issue .called corporate and reported the incident .

Curiosity brought me out to opening day. Staff was polite, patient and helpful. Plenty of clothes and shoes to select from. I actually found a shoe I liked and bought it. Ot was a new release and not an older shoe. One thing missing is the back wall has no discount open box shoes. This is a small location. First time in the shopping complex and hope to return soon to check out the other stores.

Visited this spot for the first time today, in order to make an exchange. It felt like an Apple store for Nike products. Even though they don’t carry basketball shoes, the associate was able to order them for me in 2 minutes. Can’t wait to go back.

Horrible customer service the sales associates were too busy gossiping standing around to even help any customers out. The clothes is the same as any other small Nike store -minus the lack of customer support. The store is a lot smaller than I anticipated. And I honestly don’t know if they had the actual shoes in stock since no one helped me.