NAPA Auto Parts - West Sacramento, California

Jared C.

Friendly but needs more attention to detail. Had to send my girlfriend to pick up a replacement alternator and they gave us an incompatible part twice in a row. Second time they even had the original to compare with.

Carlos C.

My visit here was great they always have a great selection of items to choose from, the shelves are stocked, and aisles are clean.

Overall a very nice visit and it was nice because my children can and I felt safe that they couldn't get hurt on any displays or had to worry about them triping on stock that needed to be put away. Thank you!

Bhuwendra S.

West napa, guy didn't know if he had parts or not, just telling me price and said that all parts are at Northgate blvd, wants me to pay him and pick the parts at Northgate blvd, store manager tried to get the list of parts again and said that it has 3 sets of parts even gave the vin no....just a hopeless customer service....

Victor P.

I was stranded with a dead battery in front of 24 Hour Fitness in Downtown Sac and my parking expired at 8am and became a loading zone and I had to be out immediately or ticketed for tow. I called this location, Talked to Travis; told him I needed a battery asap. He said if I went online and purchase it over the NAPA website he could have it delivered asap. I did the whole process with him on the phone. It was done in less then 10 min. I even chose his recommendation the most expensive battery in the whole store. I even offered an extra $100 tip to expedite the delivery. My maps showed a 3.5 mile drive for 9 min away from my location. I paid $260 and these mofo’s never came. I called back 30 min later to check on it, and another employee said it was out for delivery and to be on standby.

I got a call like 6 hours later from a polite guy named Max who said he barely got to 24 hour fitness and was there with my battery and I just told him I ended up having to tow my car to the dealer and buying a battery off the dealer and got to work at 9:30 am 4 hours prior.

So you can just refund my credit card. Stay away from this location. This should’ve been a quick 10 min drive delivery. They’re gonna claim confusion, but I was very clear. I don’t fukc around when I talk

Иван ?.

These guys know their stuff, if you don't find a part in their store, they will find you the nearest store with the parts you need.

Tiffany S.

Stopped here for more a/c freon fluid on a super hot drive. They had what we needed, and the guy was incredibly friendly, kind, and helpful. He was happy to come out and help us figure out how to use it as well.

Seriously, the nicest guy I've ever met an an auto parts shop.

Barbie T.

Hello I came here to pick up a starter and some sockets, I’ve been a long time Napa customer granted they had my last minute starter and the correct sockets but this is not a 5 star store it’s basically the size of a liquor store and the selection of items and tools is not up to 5 star par.
They have great service and great parts 3 stars

T L.

Staff at this store do not acknowledge their customers. This particular store is about 450 square feet. Staff just sat there playing with his cell phone after asking where is 10-40 oil for high milage 99 chevy truck. He did not move or speak. Gave my number 3 times before he actually typed correctly. Said a few prayers lol before I left.