Monograms Plus - Vestavia Hills, Alabama

Libby B.

Very upsetting. I have referred this store to all my friends and it was my favorite store in Vestavia for gifting. My boyfriend called yesterday to make sure they were opened today. They told him they were opened til 4pm. He just got over there at 2:55 to get a gift for Christmas (he already knew what he was buying and would have been in and out in minutes). A worker told him at the door they were closing at 3pm and wouldn’t let him in despite him calling to confirm the time and he would’ve been fast, also it wasn’t even 3pm. Just very sad because he tried his best to be prepared and was shocked when he was turned away over hour before they were set to close. We loved this store and have used it for many gifts.

Robert E.

Great place to pick up a gift or two. The only problem is it is a little crowded with all the items they have to display. They really could use a little more room. I am sure there are many more items they would offer if they just had a little more room. We found a few things for Mothers day here today. The people who work here are very nice. The clerk offered to wrap up our gifts for free.

Jack S.

Wonderful company and people to work with! Always pleasant and professional. I've had multiple shirts and hats embroidered and every order was on time and the finished product was perfect. Their shop has a ton of cool stuff too! Making that gift custom through embroidery shows a higher level of care and monograms plus makes that easy.

Joshua R.

Both of my sons had a small toy that their mother told them they could get and hey were walking around the store while my wife shopped. The lady working there walked up to both my boys and grabbed the toys out of their hands and she didn't say a word to either of them or my wife. She proceeded to walk away with the toys they wanted and placed them out of site of my sons. My wife didn't want to say anything, but it made me pretty upset. They were not misbehaving and she just took them. First off, don't ever approach my children unless you have first asked me to do so, and second, do not ever take something from them. We will not be shopping there again. I hope my review will prevent others from having the same experience.

Nicole L.

I would like to start out by saying that this rating reflects not the quality of items purchased, but rather the extremely poor treatment I received during my transaction.

I came to this store to pick up the Christmas gifts I had ordered for my mom and siblings this past Friday (12/23/2022). When I went to check out, I was having trouble with my credit card scanning.

Instead of politely informing me of this, the woman who was checking me out, who also happened to be the manager, yelled "DECLINED" multiple times with no further explanation. I was flustered and tried an alternate payment method (gift-cards I had received). But, before even taking them, this woman rudely asked me if "I was sure I had enough money" and then continued saying "if they are even ONE CENT over then they wont work!".

As someone who has worked in retail for years, I found this experience to be extremely unprofessional and will not be returning to this business. Do better.

Stuart E. B.

Love this store and the people! It is one of my favorite places for gifts! They have something for everyone and offer gifts for all price points!

Bindiya G.

OMG! Treasure, the owner, and the lady that did my embroidery are SUPER kind, sweet, and caring. I had a bad experience with a previous embroidery store (they messed up my UAB jacket). I was scared to go into any other store because of the bad experience from the Galleria Hoover mall location but Treasure took care of me VERY WELL. OMG I LOVE THIS PLACE! They took care of me like family and their prices are reasonable. They are the best Birmingham local business that you would want to support during the COVID-19 crisis. I haven't witnessed such an incredible level of customer service from a local business in a very long time. My clothes were delicate and they treated it as such. They used specific thread and cloth so that my fabric doesn't get damaged. The owner is incredibly kind and maternal- love her!!! Treasure, I will definitely be bringing more clothes & scrubs for you to monogram for me!! Thank ya'll so much!!!!!!!❤❤❤❤❤

Gracie H.

The people were friendly and great to work with. The only frustration I had was that they were not able to put the monogram in the placement I wanted it and monogramed it elsewhere without calling me and letting me know. If I had known they needed to put in in a different place, I would have just not monogrammed it. I would use them again in the future, but wish there was better communication.