Mobile Game Store Inc. - New York

Gordon S.

I gave them my laptop to repair. The woman behind the counter said she'd call me in a couple hours. That didn't happen, so I came back in, she said she'd call me early the next morning. No call, so I called the store, and spoke to a different person, who said he'd call me later today. That didn't happen, so I called once again, and they said this time that they wouldn't be able to fix the laptop, and that they would have to send it back to the store (apparently they do the actual repairs off-site), and he'd call me when it was ready. Three days later, you'll be surprised to hear I'd had no call, so I call them again, no response. The next day, I called one more time, this time they responded and said it was already at the store.

Tl;dr: Four times they told me they would call me with updates, and they never once did. The only way anything ever moved forward was me calling them and explicitly asking them to do it. The result is that they took six days to figure out they couldn't fix my laptop and give it back to me. To be clear, I'm not mad that they couldn't repair my laptop; I took it to another place right after, who quickly figured out they couldn't fix it, and they
gave it back to me within a few minutes. I get that not every store can do every job, and I consider the second place to have perfectly good service. What I'm mad about is that they repeatedly told me they would call me and never, not once, did they actually do it.

Anthony T.

I bought my ps5 from here a few years ago. I took it back twice to get my hdmi fixed. Both times, it took extensive reaching out to the store to inquire about when my system was finished after being told about a few hours to 1 day to fix it. I called yesterday about my hdmi port because it’s only been maybe 2 months since they fixed it for a second time, and where my ps5 is stationary in my room it’s no reason for the hdmi to randomly become faulty. I called in to ask about it, and I was told I only have 1 week from transaction to report any issues. As if that would show itself within 7 days. I would highly recommend going somewhere else to buy & service your devices as they OVERCHARGE for everything from systems, to service repairs with longer than promised wait times. A stationary ps5 that just got an hdmi fix shouldn’t be not working at all after only 2 months of use. And the fact that they choose to not take accountability for poor repairs is disgustingly unprofessional. Just money hungry thieves.

john B.

A lot of there stuff is overpriced. Honestly worst then GameStop. Location is horrible. Overall better stores elsewhere.

Alcedes G.

Place is absolutely terrible, they have 2 stores this one and the one next to the apartment 1253, when fixing items they take longer than usual because they are playing around and also want to make you think they its taking longer than usual, i went to go pick my item back up and had to wait an additional 20 minutes to the, 4 hours i waited for them to take of the cooler on my pc and apply thermal paste, i over heard them talking saying “oh i been told you to get started on his computer now he wants it back” also everything is overpriced, it should of been 20-35 max for that change, they tried to charge me 50.

Ricardo O.

Run away asap. Came here to fix my son Switch. Bad experience and I don’t recommend this place to anyone. They took almost a week to get it fix then to tell me that the mechanic hasn’t even touch it yet. They want to give me the run around. Updated when picking up they told me their is nothing they could do. It wont even turn on now. Before i used to see the blue screen of death. Also memory card missing and they dont know where they put it.

Raquan B.

Absolutely unprofessional and unknowledgeable. I went inside the store to have my ps4 fixed, when I was met by the owner. He said he'd update me via phone call or text messages about the issues to my system. By the way, I've told him exactly what my issue was (broke the 4in1 connector inside the motherboard) and he had no idea what I was talking about so he proceeded to call his "mechanic". His "mechanic' is telling him that he'll fix it. A week goes by and I got no updates once-so-ever so I go to the store again. I'm asking him what happened and he had his "mechanic" take my ps4 to a completely different store without my knowledge, and most importantly, my consent. He ALSO failed to mention that I would be paying $185 out of pocket, just to weld a small piece to the motherboard. He thinks that I didn't know that his "mechanic" fixing my PS4 meant that he was just going to replace the motherboard with a completely new one. For all of that, I could've just bought the motherboard again and installed it myself. Let me add that his "mechanic" had an attitude when I went to the other store to pick up my ps4 and wanted to check it. Mind you, I even asked the OWNER of THAT store if I may open my ps4 and look inside to see if all my screws were still intact which he said I could.

zisanal F.

Called the store to inquire about the item I was looking for the guy on the phone was super nice I told him will be there in 30 minutes and when I went there and said I was the one that called my item was already set aside and the price was reasonable

Максим ?.

Very good selection of games for a small store!)
I bought a rare item here