Love Shack

Went in to pick up a couple things. The lady at the counter said my total was $31.95 so I gave her $42 so I could get a $10 back, to avoid small bills. She handed me a nickel and closed the register. I told her I gave her $42 and she seemed confused and said no you gave me $32. I said I handed you two twenties and two ones. She opened the drawer and said I have to count to make sure. Mind you, she didn’t end up having a ten dollar bill in the register. So we stood there. She fumbled around and then handed me two fives and said I’ll just give it to you. If I have to pay it I’ll pay it I guess…. Not a very pleasant experience.

I read reviews before going in and had my ID ready to go. I was left alone to browse and when I had a question, the guy working helped to the best of his ability. Overall it was a decent experience. I'm giving 4 stars because they didn't have everything I was looking for. The prices are higher, but that's to be expected. They have overhead and upkeep costs. You're going to pay a little more for the ability to go in and browse in person and purchase something that day instead of waiting for a package.

The store is super big, clean and carry a good variety of brands. The staff was respectful and helpful. I will come back 😃

Very rude staff. We came in as a group of 4. Everyone looking for something different. One of the ladies I was with made a joke about not wanting us to see what she was getting. We browsed the store and had spotted some things we liked. The woman who had made the joke earlier asked the older woman who was working for help. Her response was "I'm not here to play your little games, what do you want." Who begins an interaction with a customer that way? It turned into a whole thing, and she's yelling an arguing. The woman is trying to tell her (also in a raised voice to be fair) that she simply wanted help. Very rude employees and owners is the trend im seeing in these reviews. The shop it's self is great. Avoid the staffor avoid altogether.

My husband told me not to go in stores like this alone—now I understand why! There’s a seedy old man who works there instead of a woman. When I took my lingerie to the register, he told me that he imagines customers in their purchases. I told him that he was a weirdo. Then he told me he’s married to the owner! Stay away from this place girls! Keep it classy and go to Victorias Secret in Nashville.

I haven't been in this store in years because the one over on West Broad offers much better customer service/friendly employees. When I would shop this store in the past, employees seemed bothered that I was there, the security guy always followed me around and I didn't appreciate it. I understand you have to watch for thieves but you don't have to literally stay a foot from me the entire time I'm shopping. Anyways, I decided to give them another try today because they have a huge selection and it was closer to work so had time to go on my break. The man working was super friendly, I even addressed the issues I had in the past and in a polite way, he explained proper protocol for the store including security, which I thought was very professional and courteous. We shared point of views on the particular situation and understood each others concerns which, was the most anyone in this store has ever even attempted to interact with me. I appreciated the customer service offered this go around and also appreciate that the owner shares his number for comments and concerns. I forgot the phone number or would call directly but it seems they keep an eye on reviews here. If you've been treated poorly here before, give them another shot!

I always spend over $50.00 a visit in this store. I was there today and they had lotion on a tester display, I tried to open one and test it and the cashier told me I wasn't allowed to open that and that the owner must of put that out by mistake because they tried testers and it did not work for her because someone could spill it and she would have to clean it up. So I heard I am too lazy to do my job. (She had short hair and glasses) This lotion was $22.00 a bottle and I feel if I am paying that much I should be allowed to try it out. Either way she cost tht store at least $100.00 today alone and no telling how much in the future, because I will not be back. Very rude