J and J Gaming Factory - Glendale, Arizona

Terra C.

Jackie and James David are awesome. Jackie is the sweetest and James David is always friendly and smiling. They really take pride in the place and have made some exciting upgrades to the gaming area over the last several months. Really love how they have added to their store and made sure that there's a little something for everyone from cute little keychains and stickers to t-shirts and purses, not to mention the nice selection of games for all ages. Highly recommend!!

Jason B.

This shop is exactly the gold standard for card shops. Ordered two fall out commander precons and some Dragon shield sleeves.

Some backstory — prior to finding J and J gaming Factory, I had been scammed from a Shopify seller for one of these precon decks (mutant menace) when I saw JJGF had a sale on not just this but the science! Deck I was almost completely sold. I was having a difficult time finding these decks anywhere other than reseller prices. After an email and a swift reply from John I was set on buying from them. After my package was picked up we went through some difficulties with the post office missing a scan and the package basically being in limbo , the team over here was ready for anything! I mean they had a backup order ready to go, replied to my every email (sorry!) and even followed up with the post office ASAP. you can tell the team here treats others exactly how they’d want to be treated. My decks and sleeves arrived today just in time to play with my childhood friends tomorrow, prior to my 4th heart surgery. I sincerely cannot thank you everyone enough for making this happen. 10/10 will always buy from again.

Travis W. (.

Well - the first few trips to sell cards here were great. In and out relatively quickly, and a fair offer was given each time. Good business. The last two or three trips to J and J (mind you I live closer to about a dozen other card shops but have been going to this one because I appreciated the fair offers and quick deals) they seem to be "too busy" to take a look at a dozen or less cards and make an offer. They insist on holding them for 24-48 hours while they fit the card analysis into their absurdly busy schedules. Laughable. Smugness drowns businesses...I've got squishy shoes after this last trip in. Last time I even bother stopping in. Narcissistic vibes through the roof these days in that joint, yet reeks of bad credit and Discover cards.

## In response to the owner's reply##

Yes I was quite aggravated that I traveled as far as I did to visit your shop again and again and you couldn't find the time to look at 10 cards each time. I was never rude until the condescendion started. I never once demanded anything of anyone. In fact my exact words were, "Hey, do you have a minute to check out a couple cards?" Never once demanded anyone do anything.

I've ran my own businesses since highschool and know for a fact this is not how you ensure the longevity of one. You let your employees talk to customers on the phone like they're peasants, you change policies in the blink of an eye then act like the customer is stupid for not knowing this. Even though you have time and time again done otherwise. Every time I went in you guys checked out my cards and made an offer right away that's why I kept coming back. Suddenly that's not how it works and you expect me to make the trip twice because you want to hold my cards for 24 hours...do the buy offers include gas money and time compensation now? I bill my clients at $150/hr for IT services...

JESSE J. C.

Great new store in Glendale Az. Lots of Board Games Magic the Gathering, Supplies and Dice.

Great team and very clean.

Lots of parking and well lit

Kid friendly and lots of tables and seating

Also in the store Arcade, Comics, Retro games!and TCG

Highly recommended

ron C.

Very racist and prices are triple the price and very unreasonable…I was the only black person there and they kicked me out for some reason. When they read this they know who it was since they don’t get many black people and I see why. All I was doing was waiting for and event there, 3 hours.. very disappointing

Tim M.

This was one of the most unprofessional experiences I have ever encountered with a business. I ordered a few things online through their website got a confirmation and never was sent any item. I had to call the company directly to find out what was going on. nobody answered I left a message and then received a text message because they did not have, the decency to speak to me one on one in this text I was told that they no longer have those items even though I received a confirmation asked me if I wanted to wait for a reprint for these items which half the items they do not do reprints for anymore I asked for my money back and it took way too long for these individuals to refund my money. I will never buy from them visit the store or recommend this company to anyone what a horrible experience. I hope my experience saves people from trusting this business, after this, this is the last time I will ever think about them.

damon B.

Everything was reasonably priced! I loved how everything was organized too. The vibes were good. Everyone was so chill and nice too.

Brett M.

Played casual commander here w couple times. Organizer is friendly and willing to answer questions.

Store Location was clean and well maintained. Lots of tables for league and free play.