Hassett Ace Hardware - Redwood City, California

Gulia K.

Wonderful store.
They had everything I needed. They are well-staffed. The staff is friendly and competent. They guided me to all the items I needed.
It was heartwarming to see a bilingual staff member helping Spanish-speaking customers.
Customers were terrific, too ( I compared them to Amazon), and parking was free!
This is my hardware store now!

Rob M.

Another great experience at this hardware store. It’s hard to find someone here who does not either know the answer or is hungry to find someone else on staff who does. I so appreciate this place in comparison to Home Depot.

Anne P.

Thank you Alex (Redwood City location) for your politeness in handling a name removal from your mailing list.

Orlando N.

ACE in Redwood City got my scooter fixed in just 10 minutes—stripped screw head and all—when no one else could, not even Roberts Hardware in Woodside. They even let me return an item that wasn’t bought at Hassett ACE. Mighty fine service, y’all!

Chris A. P.

Does not honor 10$ coupon for downloading the app. Reasonably informed staff on home maintenance queries.

Charles M.

This place is the definition of terrible. I’ve been in here three, maybe four times, and each time the staff has been unhelpful. Last month I was here looking for advice about power tools for cutting wood because I’m a novice and know nothing. The person who spoke with me seemed to have zero interest whatsoever to explain what kind of tool might be best for the job at hand. I ended up leaving that visit in disgust and no closer to finishing my project. Today I returned for a product I’ve purchased here in the past: large jugs of kerosene. When I was unable to find any kerosene, I asked for help from the front desk who vaguely waved me towards the paint section. After exhaustively searching the paint section I found no kerosene. No one ever followed up with me to help me find what I was looking for and upon returning to the front desk the person I had originally spoken to paid me no attention. I am done with this place. Every time I come here I not only leave without the product I need, I leave feeling like I’ve wasted my time. I am cutting my losses and heading elsewhere from here forward.

Julie

It's amazing how much they can fit into a space so much smaller and "user-friendly" than Home Depot, and help is so easy to find, and cheerful and pleasant... it's a few minutes further but it's such a better shopping experience, it's always my first choice. The time I lose driving I make up with a quick in and out of the store... Unless I get distracted... and I almost always get distracted! 😄

Ella C.

It's a welcoming store that doesn't have that soulless big corporation feel. It's my first choice when I need outdoor/home/building supplies. Selection is pretty good for the average person's needs (lots of stuff available, but usually only 2 or 3 options for each thing). The worst is when a bored employee comes up to "help" you and just keeps chatting and cannot be put off (lol) but that's just a sign of how many employees there are per customer. It's nice to see a business that's NOT desperately understaffed in a misguided attempt to save money.

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