Gloria's Hallmark Shop - Santa Clara, California

Aaron L.

I mean it's the last standing Hallmark shop in the bay area where you can find the perfect cards and gifts. It's amazing!!

Fanny O.

Stop tapping on the plastic window and talk to your customer - to the short hair lady staff.

I went to this store trying to find some small gift that I could redeem with Hallmark rewards that I got. The total came up under $5 and I was trying to pay by credit card. The short hair female staff just tapped on the plastic window with notes that no credit card for under $5 and said nothing. During the whole process I was being polite and my families made me aware how unprofessional that taff was.

Talk to the customer and be professional. It's unfortunate this happened in such a lovely store chain.

P.S I also noticed that they unsubscribed my Hallmark offer communication without my approval, so please be aware.

Leslie B.

Friendly,helpful,great 99 cent cards,fun gifts too!! Oh I was able to redeem my Hallmark bonus points for excellent card choices and really nice Mother's Day cards🌹🙏

Vicky L.

Great customer service. I was looking for a type of cell phone accessory that acts as a holder and stand. I was escorted directly to the item location and shown the various versions. While I was looking through them, the sales associate brought over some other style options that were in an out of the way spot. Once she saw what I was trying to match she helped pull out appropriate items without being pushy.
So, I was greeted, shown to my needed item, received friendly assistance, left space to make my own decision. Fast, easy, helpful shopping experience.

Iman

Customer service is key to any business, and this place definitely lacks in that department. I purchased a gift for a friend from this shop and a few weeks later, I went back to change it only because when I read the entire message written on the piece I found it inappropriate for the person it was intended for. I asked the lady behind the cashier to just allow me store credit (because it was past the 14-day mark) so that I can pick a similar item from the same brand but with a different message. My tone was very polite, however I was rewarded by a very heavy attitude, banging my receipt on the desk after seeing the date and telling me: "don't you understand it's a 14-day policy and even before 14-days I wouldn't have taken that back because it's a special item!"

Obviously she was not the owner, otherwise she would not have treated a customer like that. It is unfortunate, and I wanted to find the contact information for the owner of that store to let them know, but couldn't get very far, so I feel like this review will do a better job of informing everyone, including the owner, I hope.

Jim H.

Prices a bit higher than other similar places. This store still requires face coverings. They have a minimum purchase amount for using a credit card. They have a pretty good selection, but I'd rather shop elsewhere.

Tony B.

Sorta strange that there's no photos from 'Gloria' that provide a rough idea of what you have available. It isn't trivial to just hop over there for a few.

Kristynn S.

They have lots of great stuff but didn't find what i was looking for since it wasn't in stock. Better off ordering online.