GentechPC - Covina, California

Nicolas

Purchased Scar 16 2023 with promotion that included free re-pasting and thermal pad replacements. Arrived without any of that. Months of self-troubleshooting, determined the throttling was due to thermal - insufficient cooling, reached out again, Ken was willing to accept to do "another" repasting, I had to pay $40+ in shipping fees. Mail response was good, but the sent emails were clearly not being read in their entirety, which resulted in more, unnecessary emails. Unfortunate because the price is good, but the service and customer service needs work.

Todd C.

It's been more than three weeks since I ordered a new laptop. Web site shows orders ship in 5-10 business days. I was told it would ship almost two weeks ago. It still shows processing. I have emailed and called multiple times and gotten no reply. I have no idea what's going on. Just trying to cancel my order at this point.

Magdy A.

GenTech PC is bunch of scammers. I ordered a laptop for 5K and they didn't send it for months now and when I call them, Ken Lee "the owner" is pretending as if he doesn't know me in every single call. he keeps lying non stop. Don't order from them anything, they are thieves and scammers.

Bryan

Bunch of haters. Ive gotten several high end gaming laptops from here over the past 9 years and its always been amazing. From my first order when i graduated basic military training and them ensuring they had all the info to get it to me at my dorm. To my order while i was deployed to Bagram Afghanistan has been nothing but an amazing experience. Even when i had an "issue" they offered to refund some money or ship out the hardware to Bagram, but then i realized i had read the description wrong and i declined it since it was my fault. I was shocked that even though they knew i was in the wrong they tried to make amends regardless. Will definitely continue doing business with them every few years!

HIST 1.

Needed something capable and portable for work/play as I am on the road now for much of the year. Ken helped me select the right product at a great price. He patiently answered all my questions and expertly re-pasted my laptop before sending it to me. It scores well above average on all common benchmarks and I am very happy with its performance.

Compared to the big box stores, it is nice to know that the product you are getting has received the once-over for quality and functionality. Lots of customization options too.

When I purchase my next machine, I will make sure I check here first. Thanks Ken!

Isabel B.

Absolute scammers! DO NOT ORDER ANYTHING FROM THIS COMPANY. We purchased an additional warranty and have been trying to get in touch via phone and email and have gotten a complete runaround. They have promised to send an RMA multiple times with no follow through and for days now, they don’t answer the phone. Again, absolutely DO NOT ORDER ANYTHING FROM THIS COMPANY. Go somewhere legitimate.

Messi L.

Oh they are thieves, they will take your money and don't reply and don't send you anything. As if you didn't pay anything.

Gentech PC and its owner is known now that they are scammers. Don't buy from them.

Mike T.

If you're in the market for a top-of-the-line gaming laptop backed by truly outstanding customer service, look no further than Gentech PC. I recently purchased the MSI Titan 18HX laptop from them, along with free thermal upgrades like premium thermal paste and pads.

As someone who has purchased ultra premium laptops from other companies in the past, the experience with Gentech PC was head and shoulders above the rest. Owner Ken provided incredibly detailed and knowledgeable responses to all my questions prior to ordering. His expertise and patience were exemplary.

The ordering process itself was a breeze thanks to Ken's guidance. But the high-quality service didn't stop there - the laptop arrived perfectly and on time, with Ken following up to ensure everything was working flawlessly.

While the MSI laptop itself is an absolute powerhouse for gaming, what sets Gentech PC apart is their truly exceptional customer service. Ken and his team go above and beyond in a way that has become increasingly rare in the PC industry these days.

Overall, I recommend Gentech PC if you want an ultra premium, meticulously configured system combined with top-notch support. Thanks again! 😊