Dillonjames A.
1/5
Worst game store I’ve been into period. 2 months ago my wife bought me a PS4 console for my birthday at this store and when we got it home the same night it had roaches in it and was missing screws. The very next day she brought it back and the store manager (Sara Swift) agreed to give her her money back and told her she had voided the purchase and all she did was wright her name on the recipe because apparently their system doesn’t have the capability of printing up and official “refund”receipt. After a few weeks of still not seeing the $300.00 come back to our bank account she started calling back to figure out where the money was. Sara the manager was rude, she was not interested one bit of helping us with our dilemma all she had to say was that “it was out of her hands.” Well after 1 month of still not seeing our money I decided to go into the store to talk to her and see what was going on with our money. At this point they had the game console and our money, the manager wasn’t in but the rude girl at the counter( who was on her phone the whole time and rude to other customers as well) told me that she found my order and that I’d had been refunded and I asked to see proof on her screen. I was informed that she was not allowed to show me her screen that I was supposed to take their word for it. They got the manager on the phone and as usual she was unhelpful and uncaring. Long story short she would not help, she denied me the ability to speak with anyone higher than her, she wouldn’t give me any sort of corporate or district management number to call and I was asked to leave because I told them that I was prepared to get a lawyer involved if they didn’t get me in contact with someone higher than their junk store. 2 months later, I still have no money, the fraud department at my bank can’t help me because the voided receipt where she simply wrote void on it with pen didn’t prove that they refunded it and it didn’t prove that they took the console back. The receipt was legally useless and still no one from higher up has reached out to me and this store is not willing to help. They have a nice little money steeling scam going on here. It works. This store is dirty, has roaches and has rude people working and managing it and they flat up steel your money. If your value your time and your dollar do not risk shopping here. If you ever have a problem they will not fix and if you do buy a console here, never ever return it for a refund, they will keep the console and you will never see the refunded money from it.
