Galt Toys + Galt Baby - Northbrook, Illinois

Jess C.

The staff was very knowledgeable, helpful, and friendly. We were able to ask all of our questions and they helped us compare strollers and car seats as well. As first time parents, it was important to us to see these products in person to see if we liked the feel of them. The guy (Child Passenger Safety Technician) added some much needed humor when showing us how to use our new car seat before installing it for us. Thank you again for being wonderful!

Anastasia

The salesperson here was amazing! Super knowledgeable, helpful, not pushy in any way. Within 10 minutes she helped us figure out what we were looking for and informed us of how to get a $100 voucher too.

Great place to look for strollers, car seats, some cribs, toys, and accessories.

FYI they do NOT have baby carriers

Cole K.

Horrible experience. My fiance is in her 3rd trimester and clearly very pregnant. There was no acknowledgement when we walked in, while 2 employees were demoting strollers right by the front door for 2 other couples.... we started looking at them ourselves and was offered zero help or even a hello for 10 minutes until 1 of the employees saw me struggling with a car seat adapter.... we got about 2 minutes of help and then we're ignored for the remainder of the time in the store... we were ready to buy a stroller combo but opted to not purchase anything because of the below par customer experience...... ignoring us completely while the other couples talk about what colors they liked just lost the business 2 grand+, I will happily purchase the items online and not give them my money

Ekaterina B.

Updated Review

I stand by my review, as it accurately reflects my experience. As noted, my comments did not pertain to the store’s inventory or the sales associate, who was indeed very helpful and spent considerable time with us. The focus was solely on the negative interaction with the manager, which now makes sense since you are also the owner.

I find it quite perplexing that a written request was necessary for a modest 10% discount, something that both the manufacturer and other local stores offer as standard practice. While this is your chosen business approach, I reserve the right to choose where I shop. If I can order directly from the manufacturer and have the item delivered to my home for the same price, it seems illogical and unreasonable to visit the store to pick it up. This perspective highlights a significant disconnect between the customer experience and your business model.

Furthermore, I mentioned that assembly was unnecessary for me, as my husband could easily handle it. I also noticed that you began packing another stroller before we had finished with it, which suggests a need for greater attentiveness to customers still making their decisions.

Nevertheless, I appreciate your store’s selection of these exceptional strollers. I was able to choose the exact model I loved and ordered it directly from the manufacturer with a 10% discount, receiving it in 3-5 days (contrary to the 5-10 days you mentioned) and benefiting from a lower tax rate. Should I need to explore more high-end items, I’ll be sure to visit your store first, though I may choose to order elsewhere subsequently.

Original Review

I had a deeply disappointing experience at Galt Baby this weekend. Ready to buy a stroller, I was met with exceptionally poor customer service that left me feeling terrible and very unwelcome.

The manager's behavior was particularly distressing. While I was still examining a stroller, she abruptly started packing it away before I was finished. A sales associate kindly inquired if I could receive a 10% discount to match the manufacturer’s offer, and although the manager agreed, she did so with evident reluctance and imposed several unreasonable conditions. She stated I wouldn't be able to return the stroller, it wouldn’t be delivered, and I would have to pick it up myself.

When I mentioned that another store in the city was willing to match the discount, the manager said she would email her representative at the manufacturer to complain about other stores matching these offers. This was information I didn’t need to know and only added to my frustration. Additionally, they tried to mislead me by claiming that if I ordered directly from the manufacturer, I would only receive a returned stroller, which is simply not true.

Feeling frustrated, I mentioned that I would just order online. At that point, the manager reluctantly agreed to match the online offer, but her previous attitude had already left me too upset to continue the transaction. When I said I would pass, she rudely confronted me, asking, "Why would I pass when she was matching the offer?" As a pregnant woman, I was not in a position to handle further confrontation, so I politely excused myself, stating that I needed to check with my husband.

This encounter was incredibly upsetting, especially because the store carries many baby items that I like.

I would not recommend Galt Baby to anyone based on the unprofessional and unwelcoming treatment I received.

A K.

I stand by what I said. I did give my phone number and I remember making the appointment and noting I could not come in on Tuesday and the next available was Friday, so, yes it was on your end. You may review your camera and see that you did in fact laugh at me and seemed very unwilling to help. Because you laughed at me I left. Why would I want to stay at a store wheee an employee just laughed in my face? So, yes of course I left quickly. Also, maybe see that you have multiple reviews noting how rude the store is acting, so, maybe you need to take a look at yourselves and see how you are treating people.

…………..

I was genuinely hopeful that they could help me in finding a double stroller and three across car seat situation. But the woman in the store was incredibly rude and didn’t help. Furthermore I made an appointment anyways to pay for a three car seat across situation but they input it wrong in their system and then laughed when I showed up. Avoid this place at ALL costs the store employees are incredibly rude and incompetent.

Katie R.

We have purchased a few things for our kids from this store, and we are aware that this store has been around for a very long time. We loved it is because of the memories we had shopping here as kids. However, what makes the staff feel so entitled to be rude to the customers all the time? I am referring to the older female sales associate, who has been incorrectly representing herself with this rude, entitled and prideful attitude to customers, not willing to be nice and offer help, thinking that she’s working for high end designer stores and selling luxury good with an attitude. As new parents, especially pregnant women or young families with little kids, the shopping experience at your store is extremely unpleasant and stressful. You are in the retail business and customer service is EVERYTHING. However, whoever the owner is, obviously still living in this dreamy wonderland and thinking that your “high end” north shore baby store will always have customers. WRONG. Our younger generation north shore residents do not buy this horrible customer service and in store experience anymore. Not even a little bit. We don’t tolerate it, not even a little bit. And this older female sales associate is definitely the one who has caused most of the issues. This is a genuine review from a ex loyal customer. Unfortunately not anymore, and you will lose more customers if you keep operating like this.

Susan L.

I can’t say enough great things about the incredible service and recommendations we received from the knowledgeable staff at Galt in Northbrook. The employees were so extremely patient as they explained and compared each product we were interested in purchasing. Every one of our purchases has been a home run. The staff are there to support and answer every question, even those that we didn’t know to ask. A big thank you to JD. I wish more stores provided the excellent service and quality merchandise that Galt Baby/Galt Toys does in Northbrook.

Kelly M.

I went into the store today to purchase an UppaBaby Minu. I already knew which stroller I needed and just needed someone to ring me up. However, I walked around the entire store and was completely ignored by all three workers. Not even a “hello.”

After walking around the store, I went back to the strollers and pulled out the one I wanted from the display. I looked at it then looked over at the workers who were sitting together in the display gliders talking to each other. I waited a few minutes by the stroller hoping someone would offer assistance or see if I had any questions. Nope. I felt humiliated and disrespected.

I was surprised to see so many reviews saying the workers are so attentive. I think that they pay attention to pregnant customers and their spouses thinking they can sell the big items - strollers, cribs, etc. I came in with my baby in a stroller so I guess they don’t see any dollar signs in me. Very disappointed, I’ll just order the stroller online.