Family Florist - Fayetteville, Arkansas

Steven G.

So I ordered flowers for my wife for our 25th wedding anniversary from another florist this morning and began to worry when I never got confirmation that they were delivered. Called them at 2:30 only to be told they canceled my order due to not having the flowers available. Mind you I ordered over the phone at 8 am and was assured there would be no problem having them delivered by 4pm. In a panic I called Family Florist and told them what happened. The amazing lady told me she would get 25 dozen red roses put together for me and delivered by 4pm. They arrived to my wife's work before 4pm and are absolutely beautiful! Can't thank Family Florist enough for going above and beyond to salvage my anniversary surprise for my wife! Wish i had called you first! You earned a customer for life and I will make sure everyone knows! God Bless you all!

Kallii R.

My wonderful amazing husband got flowers delivered to me at work. He said that the website was easy to use, they delivered right on time, and they were very friendly on the phone. They look so beautiful and they smell so amazing!!

Jasmine N.

I came in at 4:30 in need of flowers for a funeral the next morning. She understood exactly what I needed and had them ready for me by 5:00. They’re perfect. ❤️ Thank you.

Sarah W.

EDIT: I’m changing my original review from 2 stars to 5 stars. ⭐️⭐️⭐️⭐️⭐️

The first set of roses I received must have been a bad batch (see original review below). I left my original review on a Sunday evening (not expecting anything or to even get a response—most places don’t even acknowledge reviews)… but this florist personally called me this morning (which was the following day after I left my review) and they replaced the roses. They were extremely apologetic and said they stood behind their products.

The new bouquet looks so much better and no petals have fallen off!

Thank you SO much!

Highly recommend this florist! Customer service is everything!

A+++++

PRIOR REVIEW:
I’m rating this florist 2 stars, because I received a bouquet with 36 yellow roses—and upon delivery (they were delivered on a Monday at roughly 3:30pm) the roses looked GORGEOUS (see 1st photo attached)! Hence the reason I’m giving them 2 stars and not 1.

Fast forward to later that same night around 8pm, and I noticed a few petals on the kitchen floor. I didn’t think too much of it (I’ve never received that many roses at one time, so I assumed it was to be expected that a few petals might fall off).

The next morning (Tuesday around 6:30am), I woke up to petals EVERYWHERE—and by 11am (see 2nd & 3rd photo attached)—you can see for yourself—I had a PILE of petals, and the picture doesn’t even show all of the ones I had already thrown in the trash. Not to mention, the roses themselves were already starting to wilt, which was most certainly abnormal for roses that had just been delivered 19 hours earlier (and yes, my house is kept cool at 70 degrees, and the vase was full of water from the moment they were delivered—trust me, I triple checked when I noticed the first few petals dropping).

I’m not sure if maybe I just got a “bad batch” of roses or what. One thing I DO know for certain is that these roses had to be expensive (because let’s be honest, all fresh flowers are) for the person who sent them to me. So, when he asked me the following night if I was still enjoying them, I didn’t have the heart to tell him that I had already thrown them in the trash.

Bummer. 😔🥀

Haven D.

Absolutely beautiful!
The designers here make such amazing pieces! And the prices are very good. The staff was dedicated to making sure I got exactly what I want and the final product blew me away.

Amy B.

Absolutely beautiful arrangement! Delivered on time & it is gorgeous. Thank you for making our loved one’s day special ❤️

Gjk

Oh my goodness… I love the flowers and the people here! Not only are they the kindest people, but they really are gifted at what they do! I ended up ordering three arrangements because they are just that awesome! I got exactly what I wanted! They have earned my loyalty! Also, I got the biggest hugs from one of the ladies and it just made my day! I see why they have so many great reviews, and why they have been around for 30 years. Very, very impressive!

Photo of two of the arrangements I ordered… They are in boxes to make traveling easier which I appreciate so much!

Natalie K.

EDIT:
After my initial review I was promptly reached out to. We discussed and it seems there may have been an issue with the inbox of the phone as they never received either voicemail, even though we confirmed the right phone number. No worries though as things happen. They were very sweet and said time and time again how sorry they were that a mistake was made and offered to send a bouquet double the original size. I was followed up with and shown pictures, and even texted the exact minute the bouquet was dropped off. It is absolutely stunning and I cannot say enough good things about the genuineness and sincerity behind Family Florist in regard to how they got back to me. When I had originally called back on Feb 14 I was just wanting answers, but they were so sweet in more than replacing the bouquet and wanting to ensure I knew it was an honest mistake that they wanted to fix. I am honestly absolutely blown away in the best way.

ORIGINAL:
I feel bad leaving a poor review, however I have been rather disappointed in the experience. I ordered a custom bouquet on Feb 3 to be delivered to my best friend on Feb 14. I requested the bouquet to be mostly sunflowers and lilies, and understood fully that custom bouquets will be made as close as possible if they can’t accommodate that request. When the flowers were delivered my best friend sent me a photo and I was upset to see they looked nothing like what I ordered, with not even a single sunflower. Additionally, the handwriting on the note was poorly done but that wasn’t really a concern just an added “oh okay” moment. I tried calling the store on Feb 14 around 11:30 AM but they did not pick up so I left a voicemail. I called again on Feb 15 at 11:30 and left another voicemail. I have not heard anything back from them, and just wanted to know why I wasn’t contacted regarding the fact that the bouquet being sent looked nothing like what I requested. I made it clear in the voicemails that I would be understanding if it had to do with costs, I just believe I should have been made aware. The flowers she received are pretty it just isn’t what I asked for and there has been no effort on the store’s part to get back in touch with me.