Dunkin' - Villa Park, California

Shaly H.

It was the last straw at this location and is no longer my go-to location!! … They always get my order wrong. I don’t even bother with their food aside from their hashbrowns. My iced coffee wasn’t even complicated: 3 instructions and forgot one. They remade it but it’s one too many times, one thing or the other. How is it that complex to forget?

Dr. A. A.

This Dunk Donuts store is really my favorite. The service is really good. Lindsay is an ever smiling lady.

charles K.

2 of the three donuts we ordered were wrong. Ordered a breakfast meal, and when i grabbed my order, I was informed then that the meal was not available with the sandwich I ordered. Bread on the sandwich wasn't toasted. Oh, and everybody touched my order!

If you love the Gen Z worker's lack of communication, poor execution, entitled attitude, and them treating you like you're a nuisance, this is your place. Bring your hard earned money in for a rare family treat, and in return, get treated like a bum.

Kimberly R.

I should have read the reviews before coming twice here. The first time I came here I ordered an ice caramel latte and it was absolutely nasty. The second time I came today to give them a second chance and the food is disgusting (tastes like expired sandwiches) and the coffee is still nasty watered down completely. I don’t even know how they are still open they should put a different coffee shop there at this point. I’ve never experienced anything like this before. And the workers seem to hate their job there which I don’t blame them. Whoever the owner is just needs to let this go already and sell the property.

Chris B.

Today we visited this location. Place an order on kiosk and wait, wait and more waiting. We ordered 2 Breakfast Bagels, and waited we did. 3 employees working, no one in the drive thru and people waiting that were here 20 minutes before us. If this is a franchisee store, he/she needs to find new people fast. 40 minutes go by and I ask for a refund and get attitude from the so called manager… Rude, and they’re all lazy. Come on Villa Park deserves better! Plus the floor is sticky and disgusting.

Rene C.

Great selection of pastry donuts.
Great coffee.
Staff was not very friendly.
Need to create a friendly atmosphere.

Lynner L.

Overpriced and donuts are not fresh at lunch time. Would not recommend. Outside fire pit is the only good concept

Danny S.

Im not one to be a “Karen” since I understand the obstacles that some restaurants might be facing but this location needs some serious leadership.
I went in to buy some things and I used the electronic touch pads, my order took longer than those ordering in the registers. I placed a second order for two donuts and i tried waiting for the cashier to return but he did not so I ordered through the tablet again. This time i never received my order, i asked about it and the “manager” seem so dismissive. Unfortunately my order was not able to be fulfilled because they sold all the donuts that i had ordered. There was a full tray of them but due to them not paying attention, they sold them all. I don’t understand why they would implement self service if this issue will keep repeating itself.