Edde Gorner
2/5
I had some soldering work done to my crawler, also added some lights. The installation was stellar! The customer service was great in the beginning…two day turn around! 400$!
I took the crawler home and never saw my lights turn on. The external light module that they installed overheated, and permanently damaged. When I returned to the hobby house the manager started telling me that “it wasn’t like that when it left the store”! He kept repeating that…I said look, I didn’t didnt break it in the the last 5 hours that I had the crawler! It’s a $15 unit, I’ll buy a new one. Let’s just replace it so I can get this working. The manager said he didn’t have a way to light up my crawler …. I asked if I could leave it there and replace the light unit and call me when it’s ready. He said sure. I called a week later, he said he still didn’t have a way to light up my crawler. Also, he said he would call me and I didn’t need to check in….i Thought it would be a guick turnaround. Another week passed, then another, finally it was exactly one month and I decided I was going to get my crawler back from them; fixed or not. When I arrived at the warehouse, my crawler was in the same spot I left it in! The manager saw me and told me he still didn’t have a way to light up my crawler….(imagine that in the whole warehouse! )
I can tell you, my wife and I have been running our own business here in this town on Balboa Avenue from almost 30 years and we don’t pull that kind of crap with our customers so I can tell you I’m not spending a dime over there again and I’ve already spent thousands since July.