Cuyana - Venice, California

carmen G.

Great store with beautiful quality leather bags and other accessories. The staff are awesome.
Maria can monogram your bags as well .
I love my totes and my phone case .

M W.

Had a super disappointing experience with this store yesterday (Saturday). We had driven out of the way to go to Abbott Kinney cause I wanted to pick up an insert for my tote. We arrived at the store at 6:30pm. You can see in the photo and as listed here on google that their closing time is 7pm on Saturdays… well, the door was locked when I tried it and the employees were deep in conversation with each other. When I tried the door both the employees glanced over at me and proceeded to continue talking to each other without so much as an acknowledgment. Yikes, cuyana.

J R.

Wonderful purses and clothes. Everyone I give a gift from here loves their gift. Excellent exceptional customer service from Sam with complicated return and item purchase.

S. J.

Poor customer service. When I purchased a bag I asked about an additional strap, Maria told me it wasn’t included and would be an additional charge which I was fine with. I then asked for a gift box but this time she failed to tell me it was an additional cost probably knowing I’d turn it down ($13 for a gift box).

I had a promo code which she entered and decided she didn’t like the amount (10% off) that was taken off so she applied her own $20 off which was lower than the 10%. Doesn’t say anything and didn’t provide a receipt but said it would be emailed. I was extremely disappointed once I saw the email of her poor bait and switch tactics. Ended up returning everything and going to the palisades location, which was so much better.

Dorian-Michelle S.

I had a great experience both times I came in and while speaking to people over the phone. Like many retailers, their hours are changing because of staffing. I arrived at 6:02 to find the door locked but people inside. The manager (totally forgot her name, pretty with dark hair) let me in, explained the situation, and said she would be happy to help me. I knew exactly what I was looking for and needed it embossed with initials. She happily did everything while I got to look around.
I came back to look at another item and had another great interaction with a gentleman.
Great staff and wonderful products!

Dorte L.

Excellent experience today shopping! I was warmly greeted by Harry, who knew everything about the clothes line and made perfect suggestions. My new favorite store by far. The two "shop dog mascots"' Fred and Charlie, were an added plus. Perfect in every way. Thank you Harry!

Mariana A. S.

I love Cuyana, I own several of their products in all categories. Quality, style and craftsmanship is excellent. I recommend this store for anyone looking for a timeless addition to their wardrobe that is produced responsibly.

Their Abbot Kinney store has limited selection, the staff was super nice and helpful but a little bit intense for someone who enjoys shopping alone.

Lilian C.

Really loved the look of their products and purchased a leather tote for work. Unfortunately, I spilled baby formula on it and even though I tried to clean it, the bag was stained. I’m not the first mom to have formula spill and have other leather bags. Nothing like this has happened before. I went to their store and asked how to try and fix it and bought a cleaner they suggested. That didn’t work. Went back to the store and the girls answer was to keep soaking the bag. It seems like the quality is just not there. Was going to buy the tech carry-all but not anymore! Disappointed.