Cupcake - Santa Rosa, California

Clémence Heymelot

I love Cupcake! This is my go-to boutique to shop for my godson (now almost 3), my best friend’s kiddo (5 1/2) and all the kids in my life. The outfits and accessories are so cute and of great taste, and I love the atmosphere of the store. It makes me very happy to support a small local business, instead of shopping online, and I always receive the best customer service (I’ve had to do a return once). No surprise Cupcake keeps being awarded “Best Children’s Boutique” by Bohemian and Press Democrat ?

Preeti Walia

I recently purchased a gift for a friend’s baby at this boutique, assuming that a “high-end” store would offer a seamless shopping and exchange experience. Unfortunately, that was far from the case. I don’t even live in the city, so when my friend realized the clothing I gifted was too small, I felt assured knowing that I had provided a gift receipt for an easy exchange.

However, the boutique’s staff handled the situation unprofessionally. When my friend attempted to exchange the items, the employee was unfamiliar with how to process an exchange and mistakenly issued a refund back to my card instead. When we tried to correct this error, my friend was asked by the store to contact me and request that I wire her the money.

I find it both embarrassing and unprofessional for a business, especially one positioning itself as a high-end boutique, to make such a request. Asking a gift recipient to reach out to the gift giver for a wire transfer is not only awkward but also demonstrates a complete lack of courtesy and awareness of customer service etiquette.

Mistakes happen, but as a business owner myself, I would have expected them to take responsibility, especially since my friend left the store with nothing. I wanted my gift to be an enjoyable experience for her, not a stressful and inconvenient one. Given this experience, I would not shop here again or recommend this store to others.

Samantha Noel

My daughter received items much too small for her birthday. I came to exchange them and Rylie let me know that this was her first time doing an exchange and to bare with her.
She asked me if I wanted it put it on the original card and I said no, because that was not my card (it was a gift) and I would be doing some shopping to swap out these items right now. She said okay and that she got it (while taking a minute). After that she handed me a receipt with a scan code at the bottom so I assumed that would be what she used when I went back up with the new items.
She looked at me and asked why I was handing her the receipt and when I said I didn’t know how she needed to do it for the exchange and then she said, oh no you said back to the card to which I responded no I did not, I wouldn’t do that when it was a gift and the gift giver does not live in the area.
Then, upon everyone else trying to figure out this situation, Rhylie continues to dig for the original receipt that she could not even keep track of for the 20 minutes during this entire ordeal. Stating she didn’t throw it in this specific trash can, but can not locate it.
The owner was called by another employee and told me to ask the gift giver to just wire me the money. From a “HIGH END BOUTIQUE” I would expect they would know that is the worst etiquette to call up someone and ask for money for a gift that was given at the inconvenience of a wire transfer, as suggested by the owner.

As a working mom with young kids, it is very hard to get out and be able to go shopping like this. The fact that I just had to leave the store with no items, not even the ones I came in with that were given to us because of a mistake on the employee’s part is absolutely absurd. Along with being told I said something I did not left the worst feeling when walking out of the store empty handed.

As a business owner myself, I understand that mistakes happen and I get it, but the fact that there was zero that could’ve been done in that moment on my behalf, due to Rhylie’s mistake was very saddening.
The other lady who stepped in to assist Rhylie told me that since half an hour as well had gone by since the transaction went through, there was really nothing they could do since it went to the other persons card. All that happened in that half an hour was a rummage through a trash can on their part to find my original receipt, and a phone call to tell me to ask a gift giver for a money transfer.

Hush up kids boutique in Windsor has far better customer service, and will solely have my business from here on out.

IN RESPONSE TO THE OWNER:
Your trained staff that took over for the new girl that was on the phone with you half pulled the phone away from her ear and said "She wants to know if they can just wire you the money". That is 100% not a miscommunication on my part, and from you and your trained staff member.
That is why I didn't give it more than Three, not two hours before posting reviews. You had time to respond to me here instead of the email I sent reaching out to you which shows in itself.
I love and respect small business but the fact I left your store without a single apology, even from the people in person, and only left there feeling blamed and was something l've never experienced before as a consumer and why I felt this review was appropriate.

Isabella Bardot

Visited the other day to purchase an outfit for a baby shower gift and I swear this place has cuter and cuter stuff every time I visit! The girl/s working the front counter are always super friendly and sweet and always ready to assist. Their selection of adorable clothing and accessories always gives me the worst baby fever it's that cute. Will continue to support this local business and can't wait to visit their location in Montgomery Village once they move!

Holly Henry

Cupcake is THE cutest shop. The new Montgomery Village location looks so cute and has really special and unique outfits for kiddos. I found the perfect birthday dress for my 3 year old, she’s obssesed!

K Keshet

I came to pick up my order and got soooo much more! Bethany helped me and was able to pair the perfect shoes, bows, and tights for my family's upcoming picture day! I continue shopping while she was so kind and helpful with my toddler to keep her busy enough while mommy shopped! Not only was my shopping experience at Cupcake one of the best, I did purchased a mystery box and was AMAZED with the clothes and findings she picked out for my little one!!! HANDS DOWN BEST EXPERIENCE EVER and she made it so enjoyable for a very busy mom like myself! THANK YOU!
-Dianna

Suzanne Brown

Bethany was absolutely fabulous at helping me pick out clothes for all 6 of my little grand kids. She really knows the inventory, and had helpful suggestions. Best of all was her delightful, cheery attitude, and then her efficiency when she knew I had limited time. She made my day!

AC Baron

I have shopped in person and by FaceTime several times at Cupcake for my grandchildren and friends with outstanding success. I just had a wonderful experience with Bethany; my granddaughters loved their tutus, special t-shirts and gorgeous sweater coats! Quality and service is outstanding!