Crumbl - West Sacramento - West Sacramento, California

Dawana M.

I haven't tried the cookies yet. I will not eat until after midnight, but they look bomb. I got the French toast cookie for the hubby myself and my youngest son. We bout to find out.

Michael F.

Ordered 12 milk chocolate chip cookies. Even had my Dasher remind them and get a verbal confirmation but no dice. Instead I got 11 dry milk chocolate chip cookies and 1 peanut butter cookie. The bummer is that I’ve ordered from here before and the cookies were excellent. Tried calling them immediately after I received my order and of course no answer. I’ll go to their store tomorrow to log my complaint in person.
Will update here accordingly tomorrow.
***10/26/24 Went to store and explained my situation to an employee. Employee kindly listened to me and called her manager. I left my order with the employee and asked that the manager call me to try to rectify the situation. Will update again here once I hear back from the manager.
***10/30/24 Last update:
Manager never called me. Done with this location. I firmly believe in giving all parties their chance to make things right. In this situation, I gave plenty of notice to store/mgmt. I really wanted to remedy the poor quality of their products and customer service but obviously they do not care. And that is unfortunate.

Amber W.

I loveeee!!! Honestly as long as u know what ur flavor palette is you’re going to love the cookies. I love how every week is different it’s so unique. Definitely worth trying.

#1 S.

My niece would always bring home delicious treats, I couldn’t get enough so she gave me a giftcard. I’ve had the gift card for over a month, I check the website every week and all the flavors look nasty.. every single week. Where are the good cookies? Stop switching up every week.

Michael R.

Came in for my birthday, but they couldn’t bother to put more than ten sprinkles on or ice the cookie to the edge. Must have been the B team prepping. Pretty funny result compared to the advertised cookie.

Added a star back because the gal at the register was nice.

Jasper L.

This is my second time at this location this month and service is good but. The cookies I order last weekend were undercooked. Today I treated my wife to the pumpkin pie and it was soupy in the middle the flavor is their just undercook. We are regulars please fix the quality thank you

Sarah T.

Ok, I questioned my friend that told me she was driving an hour out of her way once a week to pick up cookies, so when I saw this shop open next to our house, I had to see what the fuss was about.

First, ordering on the App is 100% the way to go! Earn Crumbs and get free cookies. Including one for your birthday 😻

Second, try new things! Some of the craziest flavors have been favorites, hello Banana Cream Pie I’m talking to you!!!

Third, service at this location has been amazing! The are fast and courteous and always willing to help out when I have to unexpectedly send the husband to pick up my order for work.

Finally, yes, the cookies are spendy, but in the end worth it. Remember, these are made by humans, by hand, not machines, so each cookie varies. People on the socials need to understand cookies will vary! Still super delicious, although my addiction is not nearly what my friend Jaime’s is!!!

Go eat a cookie!

Cierra W.

It took them several minutes just to address me because they apparently needed most of the staff to help with one order... I wish they offered more than just 6 flavors. It wasn't even 6 flavors this time because they had 2 out of the 6 be the same cookies, just in different colors (pink and yellow). In my opinion, they should've had one strawberry and one lemon... Most of the flavors taste okay or pretty decent. Do I think this place is overpriced and overrated? Definitely.