Computer and More - Pleasanton, California

Computer and More: A Reliable Tech Solution

Computer and More is a highly-regarded technology service provider located in Pleasanton, California. Situated at 4253 First St, Pleasanton, CA 94566, United States, this Asian-owned business has garnered a strong reputation for its comprehensive range of computer repair and technology support services. With a dedicated phone line at 9254257272 and a user-friendly website at computerandmore.us, Computer and More offers convenient access to its services and detailed information. The business prides itself on creating a welcoming environment for all clients, including wheelchair-accessible facilities and a commitment to LGBTQ+ inclusivity, ensuring accessibility and comfort for everyone.

Specialties and Services

While specific details regarding their specialties are not explicitly listed, customer feedback strongly suggests a breadth of expertise covering a wide spectrum of computer-related needs. The company demonstrably excels in repair services, addressing issues ranging from hardware malfunctions to software complications. It’s clear that they possess the skills to diagnose and resolve a variety of technical problems efficiently. Furthermore, the business appears to offer support extending beyond simple repairs, encompassing potentially broader technology troubleshooting and advice. The emphasis on thoroughness and attention to detail suggests a commitment to delivering high-quality results. They cater to individual needs and are committed to providing exceptional service.

Location and Accessibility

The physical location at 4253 First St in Pleasanton provides a convenient and accessible setting for clients. The business is equipped with wheelchair-accessible car parks, wheelchair-accessible entrances, and wheelchair-accessible seating, ensuring that individuals with mobility challenges can easily access the facility. Parking is readily available, with free multi-storey car park and free of charge street parking options. A free parking lot is also available on-site, further enhancing convenience. The business’s commitment to accessibility underscores its dedication to serving the entire community.

Client Feedback and Reputation

Computer and More consistently receives positive feedback from its clientele, as evidenced by its impressive 187 reviews on Google My Business. The average opinion is 4.9/5, reflecting a remarkably high level of client satisfaction. Testimonials frequently highlight the company’s prompt diagnosis of issues, honest advice, and efficient turnaround times. One particularly insightful review emphasizes the team’s dedication to ensuring 'everything’s perfect,' showcasing a commitment to exceeding customer expectations. Clients consistently praise the quality of the work performed and the professionalism of the staff. The business’s reputation is firmly built on trust, reliability, and a genuine desire to assist customers with their technology needs. It’s clear that Computer and More prioritizes client relationships and strives to provide a superior service experience. The business’s proactive approach to problem-solving and its focus on customer satisfaction are key contributors to its standing within the community.

Payment Options and Additional Amenities

Computer and More accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, providing clients with flexibility and convenience. The business also operates in an LGBTQ+ friendly and transgender safe space, fostering an inclusive and welcoming environment for all. This commitment to diversity and inclusion further enhances its appeal and reinforces its values. The business’s operational model, including its accessibility features and diverse payment options, suggests a forward-thinking approach to customer service.

👍 Reviews of Computer and More

Mairajuddin M.

5/5

I’m really impressed with computer and more I brought in both my phone and laptop for repairs, and the team exceeded my expectations. They were quick to diagnose the problems, gave honest advice, and had my devices up and running in no time. The quality of work is exceptional, and they really take the time to ensure everything’s perfect. If you’re looking for repairs you can trust, this is the place to go!

Varun B.

5/5

Amazing customer service. Brought my laptop here because of a screen problem. They ordered the screen and finished it in an hour for a reasonable price. Amir and Mohammed were both very nice as well. Definitely recommend bringing tech here for assistance!

Kimberly K.

1/5

Brought my computer here in December and still don’t have it back! It’s 4/4. They “fixed” it in January with a new battery (for $330) that died 30 minutes after we got it home. Brought it right back and haven’t received a phone call since. I’ve come back to the store multiple times and every time the computer is torn apart and they will work on it and call me back when it’s done. Nothing has been done! I go today when they open and no one is there, sign on door says open at 10. It’s 10:17 and no one is here. Stay away from this business! Go to Screenworks instead!

*Update edit: after 45 minutes of waiting, he showed up and my computer was still torn apart. I waited another 25 minutes for him to put it back together. He refunded me $100 for the battery. Computer is dead, didn’t need to be dragged out for 3+ months. He was apologetic and had lots of excuses but when you are running a business of this type, it should be way more efficient. Computers look randomly stacked on each other, not organized, which shows on the customer service side.

Lien T.

1/5

I came into Computer and More for an iPhone screen replacement, and I deeply regret it. I was sold an aftermarket screen for $299 + tax, with the assurance that it was "exactly like the original." That was absolutely not true.

Right after installation, my phone started lagging and glitching. I compared the new screen side-by-side with my husband's original iPhone screen, and the difference in color and display quality was immediately obvious -- the replacement was clearly inferior.

I returned the next day asking for a refund, and the owner gave me a hard time, trying to charge me a 20% fee for his "work." I told him I'd go through my bank instead, which offers full protection. Only then did he agree to a full refund and returned my original screen.

But when I got my screen back, I noticed a burn mark (see photo attached). He claimed it was just from a heat gun and would fade, but I took it to an authorized Apple service provider -- they told me the phone is now damaged beyond repair.

So not only did Computer & More sell me a subpar product under false pretenses, but they also destroyed my phone in the process. This business is shady and dishonest. I would give 0 stars if I could. Avoid at all costs.

Rikki H.

5/5

My father's phone took a dip in the Pacific, and he was frantic because all his photos and contacts were on it. Computer and More was able to replace the screen and all water-damaged bits, in 24 hours, and for a very reasonable price. Highly recommend!

Ruth T.

5/5

We needed a quick fix for a cracked I-pad screen. The service was friendly and professional, the repair fast and efficient. We got a phone call, when everything was done. I could not have wished for a better experience. Thank you!

Maria A.

5/5

Thank goodness we ( Tony A)
found this establishment. Not only did Jason recovered my Dell Laptop he reinstalled the network card properly with all data was retrieved!!
Very affordable might I say !

Artemis C.

5/5

Great and fast service! The representative was very kind! Took no more than 20 minutes and gave me a screen protector for free! Would recommend!