Cast-Off - Mammoth Lakes, California

Marla G.

I like to go in with my kids on weekends, but some of the staff is very rude they don’t let the kids touch any of the toys , and we get looked at bad for being Hispanic, I think they should have more respect for the shoppers, this makes ppl not want to go shop there anymore 😒

sarah P.

Every time I go in here it’s an issue! They might as well put up a no children allowed sign! I understand that it’s volunteer work but in my opinion you should not volunteer if you’re going to be miserable and mean!

J E.

This is the best thrift shop in town with fair pricing. All the people who have negative reviews about the customer service probably don’t understand that this isn’t Nordstrom‘s or Bernie’s—it’s a bunch of super old, friendly ladies who are being productive with their time by volunteering for a business that donates profits to the hospital. Leave these old ladies alone.

Karen S.

I am 71 year old disabled person with limited upper body mobility. I also have a legal Service Animal, who is certifed to assist me. I was aggresively confronted by an employee demanding I must pick up my dog and hold him. I offered to show her my documents explaing and confirming my physical & legal need for him. She aggresively told me it didn't matter & had to carry him. I again offered to show my legal documents but she responded saying "we don't do that here -pick him up & carry him , that's our policy". A kind shopper observed my distress & offered to carry him for me! I was beside myself, I was humiliated & shocked that I was treated with such direspect & lack of compassion. Its not easy for a person who has disabilities to naviagate like others and to be treated so mean because I have special needs was awlful. I will also be reaching out to the owners in hopes that others wiĺl not go through the same distress. Hopefully the employees will be trained & well informed about authorized SA.'s & the Disability Act.

S.A.'s & the Di

Bryan M.

Grateful! Found a newish non-brand rain jacket ($15), day backpack ($4), insulated metal water bottle ($3)... handy in a pinch, forgot important hiking gear! Volunteer -staffed, amazing! Be nice to them please!

Carl J.

Had to write this review to counter the other complaints. This place is staffed by volunteers! And they are doing their best. It is a tough job accepting donations at a thrift store, much less in a small, remote rental-based town under covid19. I could tell they were doing their best but people were being impatient and not listening to where to drop things off. Slow down and be kind. And if you don't like something: volunteer yourself!

Also I believe they only accept donations on Wednesdays & Saturdays currently.

I did find the store itself to be on the expensive side, but I also thought the quality of the stuff was better than a typical thrift store so it evens out.

Manda W.

Real thrift store prices! Found some great stuff! Glad we stopped in!

Chris K.

We've been going to Cast Off for years. It's a fun place to go to because of all of the unexpected treasures at incredible prices. Volunteers manage everything. All proceeds go to Mammoth Hospital.