CarMax - Mobile, Alabama

Will G.

Great experience. The staff was friendly and very attentive. The associate that assisted me, Miriam, was very thorough throughout the purchasing process. It was rather tedious, but went by very smoothly. That being said, I’m very pleased with my purchase, which was a gift to myself.

So thank you CarMax, for making my car-buying experience a pleasure.

Kimberly B.

Today i came here to sell my car and had a fantastic experience. Greeters are there as soon as you walk through the door and the reception area is spacious and clean. Every employee I encountered was kind. The agent who assisted me (Mark) was very personable and efficient. I'm not in the market for a vehicle at this time, but because of this experience Carmax will be my first stop whenever I have a need.

Travis S.

I was impressed how easy buying my daughter’s car was. Simple one price online purchase that made it as simple as any other purchase. When the car arrived I picked it up and was driving home before I knew it. I will be buying any new cars this way in the future. Thank you CARMAX!

Ashley W.

If you are trying to sell a car, I cannot recommend CarMax in Mobile, Alabama, enough. We had a rather unfortunate circumstance where our vehicle encountered issues while on vacation and Mark C. was an absolute gem.

He worked with us to be able to leave the car there while we gathered documentation to be able to sell it, and then when we returned, he worked us right in and was so kind. Mark knows his stuff, talked us through every step of the process, and gave us invaluable advice that helped us make the best decisions possible. At no point did we feel misled or pressured into anything.

The entire process was less than an hour start to finish and Mark was engaging, efficient, and got us on our way with a smile and a bank draft check in less time than it takes to go out to lunch.

We had started at a dealership close by and had a horrible experience with rude associates and no real help offered, and then we stumbled upon CarMax and the whole process was a dream.

10/10, highly recommend Mark C. and CarMax for all of your vehicle needs!

Andy D.

First time buyer from CarMax. Loved all of it. Found a car I liked and shipped it into my local dealer. They held it for 7 days and then let me test drive it for a full 24 hours. I can't imagine buying from a normal stealership again!

Brittany T.

We had the very best experience, we had a great salesman along with trainee and we were practically in and out in no time and the car we got is super nice with low miles !! Will definitely refer family and friends

Titania ?. B.

Carmax is the best! Works with you. Makes sure they find a vehicle that you’ll fall in love with! My dealership guy was wonderful…Joe were so helpful and patient.

Dan L.

getting the trade in value of our 2 vehicles and getting the car we wanted was good. But we were told some incorrect information as to current factory warranty of the vehicle in that the Carmx rep said factory warranty was voided so we agreed to purchase the Carma extended warranty. we look up the vehicle with the manufacturer (Ford) and subsequently cancelled the extended warranty on 4/10/2025. As of 5/5/2025, we have yet to receive our refund. I called the home office and they indicated that the check was just processed today, 5/5/2025 and now it will take 10 to 14 business days to receive. We feel this delay is very unacceptable

Will G.

Great experience. The staff was friendly and very attentive. The associate that assisted me, Miriam, was very thorough throughout the purchasing process. It was rather tedious, but went by very smoothly. That being said, I’m very pleased with my purchase, which was a gift to myself.

So thank you CarMax, for making my car-buying experience a pleasure.

Travis S.

I was impressed how easy buying my daughter’s car was. Simple one price online purchase that made it as simple as any other purchase. When the car arrived I picked it up and was driving home before I knew it. I will be buying any new cars this way in the future. Thank you CARMAX!

Brenda F.

It was good. I didn't like starting the process with one representative and then getting passed to another representative to complete the process. The first person was great. The second one was nice, but seemed to be new and didn't go over my payment, terms, interest rate, nothing, just signed and left. I had to follow up with a phone call to the lender to get the final details of the loan. Would have preferred to see the same person to complete the process.

Brittany T.

We had the very best experience, we had a great salesman along with trainee and we were practically in and out in no time and the car we got is super nice with low miles !! Will definitely refer family and friends

Titania ?. B.

Carmax is the best! Works with you. Makes sure they find a vehicle that you’ll fall in love with! My dealership guy was wonderful…Joe were so helpful and patient.