Toy Haven

Build-A-Bear Workshop - Birmingham, Alabama

Address: 2000 Galleria Cir Ste 111, Birmingham, AL 35244.
Phone: 2057338686.
Website: buildabear.com.
Specialties: Toy store, Children's party service, Children's store, Gift shop, Party store.
Other points of interest: In-store pickup, Onsite services, Delivery, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 321 reviews on Google My Business.
Average opinion: 4.4/5.

Location of Build-A-Bear Workshop

Build-A-Bear Workshop 2000 Galleria Cir Ste 111, Birmingham, AL 35244

2057338686

Build-A-Bear Workshop is a unique and popular destination for children and parents alike. Located at Address: 2000 Galleria Cir Ste 1

Reviews of Build-A-Bear Workshop

Build-A-Bear Workshop - Birmingham, Alabama
David LaBarr
5/5

Jerry was honestly truly amazing and almost brought me to tears as an uncle how nice and amazing he was with my niece. Can’t believe I am admitting that publicly. The store was super clean and organized, and the options for customizing the bear were phenomenal. Thank you Jerry!!

Build-A-Bear Workshop - Birmingham, Alabama
Kelly Morgan
3/5

I don’t get out much now because I’m disabled and need a scooter to stand and walk for long periods of time. I was in an accident with a drunk driver who hit me and caused a great deal of orthopedic injuries. I wanted to go to the store for a plushie because they bring me comfort. It was moderately crowded when I was there. I felt like the staff and the people in the store just acted like I was invisible. I wanted to go to the back of the store to look at clothing, but I was cut off by a family in the dressing room area, making a bear for a little baby in a stroller. They could see that I needed to get by but just blocked the way with chairs. I tried to go past the bear builder line instead and the staff member just looked at me and ignored me. I patiently waited and then selected a plush to be stuffed when the line had disappeared. The staff member just looked at me and said “I don’t think you can get back here”. I could with no problem, but there was no effort on her part to stand up and move her chair to make it easier. She wasn’t cordial when stuffing my plush. She just seemed indifferent. It made me feel self conscious like I shouldn’t be in the store. She finished the stuffing and I went to the counter to pay. The one NICE employee actually checked the back for me and found an article of clothing for which I was looking. She was super friendly and made me feel better about the experience. I feel intimidated to go back there. But I love their plush. I may just send someone in who can walk next time and they can take photos of the items they have in stock and I can relay what I want from the car. I just felt pretty humiliated and embarrassed of my condition. It makes me pretty sad to think about the whole experience:(

Build-A-Bear Workshop - Birmingham, Alabama
Ashley Busby
5/5

got my VERY FIRST build a bear (yes i’m 23 who cares) and the employees were amazing, and they didn’t treat me any differently than the little kids in there!!!!!

Build-A-Bear Workshop - Birmingham, Alabama
Ayla Jae
1/5

I had planned a little trip to Build-a-bear for my daughters 3rd birthday. I had plans on getting her the birthday bear and an outfit of her choosing. Since inflation has crept up, it impacted on our expenses for the day an this would have been great. However, not only was we poorly greeted by staff, the store was in such disarray. I had to ask if they had the bear left and was met with an abrupt NO. I then proceeded to tell the lady our circumstances and asked if there was possibility any alternatives given we had traveled and planned this and she just gave us a rude response and had complete no sympathy for my then upset child. Given that this is a place for children I was disgusted with the customer service and lack of helpfulness. The store was a chaotic mess and stock was just everywhere. No excuse when you have 4 members of staff just stood there on the floor. The chances your child would be left disappointed here is high and I would strongly suggest making other plans, especially on birthdays. What a complete waste of money, time and energy. AVOID!

Build-A-Bear Workshop - Birmingham, Alabama
Ann D'Amore
2/5

The store manager was rude, unprofessional and condescending. She seemed "put out" when helping me with their computer system which records your voice or music of your choice to put into the bear for your loved one. Just lacking basic store customer service when the store needed it the most. Nor did she help the other employee by assisting/checking out customers during a busy time in the store. The other employee, who was AMAZING, had to go back and forth, stuffing the bears to check out customers, while apologizing to both lines for their wait. The store manager who would disappear in the back when she was clearly needed the most for customer service. Not a good look for a store manager.

Build-A-Bear Workshop - Birmingham, Alabama
Miranda Hutchins
5/5

All the workers are really nice! My granddaughter loved her first experience at Build A Bear! I'll be taking my youngest granddaughter very soon also!

Build-A-Bear Workshop - Birmingham, Alabama
Ashley Pierce
5/5

I love it here! Babe surprised me with my own Teddy and dressing it was so much fun! I even did the heart ritual because...why not lol. Everyone was friendly and helpful. I definitely recommend this place to all young and old! Plus they have Pokémon builds too! Can't wait to go back. You guys meet Timber! ? #hessocute #ilovehisjeans

Build-A-Bear Workshop - Birmingham, Alabama
Tia Rhoads
1/5

I can’t even give this store one star but I had to do it would post. In the 20 years I’ve been visiting Build A Bear in many cities I have NEVER been to one where two employees obviously hated their jobs more. This was the Birmingham Al location at the Riverchase Galleria Mall. We were NOT greeted when we entered the store. My 4 year old granddaughter who had been at the hospital having tests run wanted to go Build A Bear so we went. She excitedly picked out a bunny then got the heart that is supposed to get a little ceremony with it which was NOT done also the barcode was NOT put inside the bunny for identification purposes the person filling the bunny didn’t speak to her he was just RUDE. She went and picked out clothes and accessories and filled out the birth certificate and the cashier was RUDE. Now mind you this was on a Monday April 3 nobody else was in the store shopping and these two were very RUDE. After ringing up a bill of over 75.00 we got her bunny and left no thank you from the cashier no have a nice day nothing . Owe love over two hours away. IN MY OPINION DO NOT GIVE THIS STORE YOUR MONEY.

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