Blue Shell Gaming & Collectibles - Fresno, California

Jaclyn Miramontes-Staggs

The guy at the front counter, Phil, was absolutely phenomenal! My son, who has autism, spent over half an hour with him, exploring all the gaming sections, and Phil was incredibly sweet, kind, and patient the entire time. He never lost his cool and was truly magnificent. Phil was highly knowledgeable about both systems and games, answering all our questions with thoughtful suggestions and recommendations. His listening skills were excellent, and his customer service was top-notch.

Jacob Williams

Westley and Kiara gave me incredible service and were great people, very fair rates that are better than GameStop! 10/10

Carrie Sanchez

They have a reputation of selling things that are 1/2 broken and NOT wanting 2 fix it!! I DIDN'T KNOW THIS BEFORE BUYING MY SON'S GIFT!! I bought a handheld gaming system top digitizer not working right went down there 2xs (they broke the henge), denying responsibility "voiding the contract" NEVER TRUST THIS PLACE!!! WHAT'S EVEN WORSE IS MY SON HAD A PARTY NONE OF HIS FRIENDS SHOWED UP AND A BROKEN GIFT (THE ONLY 1 HE GOT)!!

J B

A huge variety of games at good prices. Even some Japanese titles! And their whole inventory from their 3 locations is available on their site and ships countrywide.

Lex Pfiitzner

Decent selection. Seems like the sweet spot when I went in was ps2 and Xbox 360 era games. Went in looking for ps1 games, not a great selection, mostly old sports games. But I understand these places get product cycled in so definitely will check back. Prices are a bit higher on some games then if you were to look online but you pay for the convenience of picking it immediately.

Michael Chandler

Had HDMI replaced on Xbox, just over 30 days later, that port became intermittent. Blue Shell refused to fix it without me paying full price again and said I must have damaged it. The tecnition decided this by only looking at one picture sent by the store clerk without even giving it an in-person inspection. Blue Shell does not stand by their quality of work if they let individuals like this make important decisions that represent the quality of the product they sell. If Blue Shell can't give me the time or day to reinspect a port that they repaired, then I can not recommend using them to repair anything and would second guess any product you would purchase.

Update..

Blue Shell responded that it's our policy, and we stand by it that there is a 30-day warranty on repairs. There is also a thing called good business and customer relations. If there are issues, let's try and resolve it so that the customer will return. All I wanted was to have them actually look at the repair and give me a real assessment. What I got was a halfway glance from some screenshot picture off a cell phone text sent to some tecnition. Their response has solidified my decision to never shop their again and to recommend the same for my friends and family..

Andrew Merdzinski

Great service, ordered online and got my game within just a few days. Packaged nicely, and no issues with the game which is more than I can say about half my eBay purchases lately.

linda ramirez

I took in a bunch of disc based games to be resurfaced, everything went well until it was time to pick up the games. I'm from out of town so it's not just a simple five minute drive to get them. After driving back home I realized something that they didn't. I was missing a game. A game that retails for decent money. I called them and luckily they were able to find the game back in Clovis. I asked their employee if there was a limit on how long they could hold it for me because I didn't know when I would be able to make my way back up. She told me they can essentially hold for as long as I need. I was like good cause it was their mistake that caused this in the first place. Well I was finally able to make it back to pick up my game, they told me they have a limit on how long they can hold something before they consider it "abandoned". They called usually when I was at work but to tell me my game was ready to be picked up but never once mentioned they had a time limit on how long they could hold the game. I mean not even a text or voicemail saying hey you have this amount of time to pick up until the game is considered "abandoned". After explaining the situation they tell me I'm out of luck and the game is gone....it just feels like I paid them 5 dollars to keep and sell my game for 100 percent profit...no offer for store credit even partial for the "abandoned/missing game". They also refused a refund for the 5 dollar resuface fee. Which to the employee's credit he tried to get and the owner denied. Not a nice way to treat your customer, I'll just have to shop elsewhere unfortunately.