Better Buzz Coffee San Marcos - San Marcos, California

Jesus Perez

I travel a lot for work in San Diego county and I frequent Better Buzz in multiple locations. I think the coffee at Better Buzz is the best coffee around. This location fails to meet all expectations when it comes to service and coffee quality. I have held off for about a year on writing a review for this San Marcos location thinking the issues I’ve encountered are isolated. The management/ownership at this location seems to not care of basic standards for service and quality of products. The service is lacking and everyone working here are teenagers not happy to be there. I have ordered hot coffee with loose lids, anytime I order coffee it’s not what I ordered. This morning it happened again and I’m over it. I’m definitely not going back to this branch of Better Buzz. The leadership at this location needs to get a grip!

Anna Z

I’ve been meaning to try Better Buzz coffee after living in the area for some time now, and the first impression was definitely not a pleasant one. I ordered a medium latte with oat milk, pretty simple order but when I received my $7 plus cup, it was 3/4 full, the top was covered in a layer of dust and when I opened up the cover there was a fly on top of the foam. I wanted to be impressed but with these factors considered, I’m definitely not coming back.

Marcy Macias

I've been a customer of better buzz for years! I go out of my way to come and get a coffee from Oceanside... in the past 2 visits (which have occurred in the past week), the customer service is horrible!! It's disappointing ? I won't be coming to this location anymore... the batista are rude and the baristas who take orders from the kiosks are rude. Love the product, but you should invest in friendly, personable employees.

Concerned Neighbor

Maybe the San Marcos owner needs a bigger place to keep employees in a good mood and not all crowded, and confused so they can give better customer service. Every time I buy coffee in the San Marcos branch tastes different (not that good), they make a lot of mistakes with the orders, they send you to wait in the parking lot for a while, etcetera. I decided to go and buy my coffee somewhere else for this same reason.

Cynthia Gonzalez

I used to love this place, but the customer service and efficiency has completely tanked. I don’t know if there’s new management or what, but they are losing it.

2 weeks ago, i preordered a drink and muffin for pick up on my day off. i spent 25 minutes sitting outside watching people walk up and walk out with their orders. i stayed patient until the very end, where the manager handed me my drink and said she was going to refund me because “you’ve been waiting for like 15 minutes”. I never got that refund.

Today, I am suffering from covid and just wanted a coffee and muffin so i ordered through door dash to be delivered. i got the drink but the completely wrong muffin. no worries, i got credits for it and reordered an express delivery for the original muffin. The muffin i received was totally different from the first one and the one i originally ordered!! I ordered one chocolate muffin and received a weird raisin muffin with no seal on the bag, and then received an apple type of muffin on the second try. I normally get over things pretty quickly, but the fact that I can barely stay conscious with covid is making this suck so much more. At this point I didn’t trust that they’d get anything right so i fought to have a full refund, but to know that this establishment has lost its reliability and quality is a huge bummer and they may have lost me as a long time customer ✌?

Jimmy

The food is great I start my morning in better buzzed everyday tho the girl that took the order in the drive thru was rude kept calling things I don’t want to order cut me off while ordering saying meet u at the window without finishing my order . I will say it’s first time it happens in any of your branches I always get a great service leave tips but this time I felt like someone trying to make fun of me and my time .

When I got to the window and asked for the girl name she didn’t wanna say who was it

Jaime Moses

Another recommended spot that I would probably be at daily if I was a local. Hopefully they open one up in Las Vegas because this coffee shop was the best one I've tried since our visit to San Marcos.

Olivia Neuville

This place is alright. Drive-thru is pretty good in terms of getting your order in a timely manner. However, their traffic control is pretty bad and they do mix up a lot of orders. The pick up window is far worse though. When I went a few days back, there was a chunk of something in my latte. There have also been several times now where I walk up and they straight up ignore me (similar to other reviews). Even once they’ve acknowledged me, they’re extremely rude or very clearly ridiculously high. As someone who works in food service it is not that difficult to grab someone’s mobile order and hand it to them (it was made, just sitting on the counter out of customer reach) or let them know it’s in the queue. If you can’t do the most basic tasks at work when you’re high then stop smoking before. Overall I can’t say I’d recommend this location but it’s fine for what it is.