Bags and Bins - Rocky Mount, North Carolina

buzz

Can't give it less than one star.
Avoid this location.
Purchased an appliance from this "business". It cost more online than in the pictures from the store on social media so I went there to pick it up.
On top of feeling uncomfortable putting my CC into an unfamiliar local website, even if I had purchased it online, you have to pick it up at the store anyways so why pay the extra money?
Turns out I needed to pay extra to be able to return or exchange a non-functioning unrepairable (according to the manufacturer) item.
Since you aren't able to test the item in the store (for some reason - you are picking it up at the store why can't you test it while you are there?) they give you a refund policy.

Upon contacting them about my item I was told that they don't do refunds or exchanges for in store purchases, sent pictures of their signs (which are misleading since they specifically state "Bags and Bins items" - there are giant bins of items in this store and this was not in one of the bins) that I needed to have tested it before I left the store.

The unit turned on but didn't malfunction until I tried to cook with it - which isnt reasonable to do in a store so I wouldn't have tried to cook with it there.

If you are going to patronize this location be sure to use your credit card in case you need to initiate a chargeback like I and others in this review section, and make sure anything you buy is tested to the absolute max.

If, for example, you are buying a ceiling fan have them assemble it, turn it on so the blades spin, and put a bulb in it to make sure the light works. Otherwise if you get it home and things are missing or the motor is fried - you are SOL.

Bridget K.

This place has been an absolute life saver for our family. Especially with the cost of inflation.
I now have anywhere from 1-3 years worth of Shampoo, Conditioner, Deodorant, Body Wash, Body Lotion, Tooth Paste, Hair Care, Sunscreen, Bandaids, Phone Cases, Chapsticks etc…
My very first trip I spent $39.50.
Most of the items I bought had Walmart and Target price stickers so I pulled up the Walmart and Target app and scanned every item I bought to see how much it would have cost if I bought everything from the store. The total was $447.74 which means I saved $408.24… in one trip!
My next trip I spent $39.50 again!
I did the same thing and used shopping apps to scan my products and see how much it would have cost full price. The total was $308.38 which means I saved $268.88!
So in 2 trips to Bags and Bins, I saved $677.12 off retail!

Ellen D.

You will sometimes pay more here for an item than it would’ve been originally if you’re not careful…. Don’t make my mistake (I made it 3 times) 😅…..

Nina M.

I do enjoy going to bags and bins. They carry a variety of appliances just depends on what day it is washers dryers microwaves air fryers crock pots small refrigerators . From time to time they may have air conditioners I've seen those there larger refrigerators lawn mowers, it just depends on what comes in.
They normally are only closed on Thursdays and Fridays to restock. Unless, they sell out early. That's good to know my first time there and I plan on going back, they had the times that they're open and days on the Windows if you enlarge the picture you'll be able to see what days they're open. Plenty of parking because it's shared with a shopping mall and it's right next door to Ross dress store. I look forward to going back.

Jada W.

The selection of merchandise is generous if only us regular people who dont buy the $40 passes had a fair chance of getting any item worth a flip. Dont bother coming on a saturday because the pass people get into the store 30 minutes early, they are allowed to stay in the store until it opens at 9. Which means and in which case i have witnessed them reloading their bags a second time before us regular paying customers even get a chance to look at the merchandise.
What is the point of waiting for them to open at 9 when the other people are still in the store, its an unfair advantage. Not to mention the staff is obviously not on the same page because 1 lady is saying their passes are $50 dollars and another is saying their $40. To add on to it they seemingly dont even know when their restocking their own merchandise. I asked 1 lady if they were restocking on a saturday because i happened to see it in a live video on facebook. So when i asked she told me no but another employee said yes. If your employees are not on the same page it leads to misinformation, so dont get irritated at the customer for asking you questions when obviously your own staff dont have the answers. They let kids run around the store, getting in the way of paying customers. They let the pass buyers leave all their opened, unpaid for bags all over the floor. Honestly ive seen better stores in the slums with better policies. The only reasons for 2 stars is because there products are decent only if you can get them first, so if your not spending $40 on a pass dont bother waiting.

Nick T.

I drove from Raleigh to purchase a playset for my toddler. When I got it home, I found it was missing a good portion of the parts. I texted their number and they sent this photo and ghosted me.

I didn’t ask for a refund or an exchange, I asked for the parts I am missing (they had 2 of these toys and they would’ve sold me a complete one had the ‘Happy Employee’ inspected it in the first place.)

To shoppers: Be sure to pay with a credit card because in North Carolina, as in other states, consumers have rights that protect them from unfair and deceptive trade practices. A store policy does not negate these rights, especially if the product sold is defective or incomplete.

To the owners: A little customer service wouldn’t hurt your bottom-line, unless you are willingly trying to rip people off. I’ve spent thousands with you and you lost me for good over $50 (that I will be getting back)

Alex S.

Bought a refrigerator today, manager went out of her way to keep me happy with my purchase, got it home, installed, and everything is working great, hopefully more business in the future. Thanks again.

Vernon E.

This store has good deals on another of furniture and kitchen wares. And while I was there I heard it had a nick-name of the "mad house". They do have some bargains.