American Furniture Warehouse - Glendale, Arizona

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 5801 N 99th Ave, Glendale, AZ 85305, United States.
Phone: 6024228800.
Website: afw.com
Specialties: Furniture store, Bedroom furniture store, Mattress store, Office furniture store, Outdoor furniture store, Shelving store.
Other points of interest: Delivery, In-store pick-up, On-site services, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Assembly service, Cheques, Credit cards, Debit cards, Credit cards.
Opinions: This company has 19192 reviews on Google My Business.
Average opinion: 4.6/5.

📌 Location of American Furniture Warehouse

American Furniture Warehouse 5801 N 99th Ave, Glendale, AZ 85305, United States

☎️6024228800

⏰ Open Hours of American Furniture Warehouse

Monday: 10 am–10 pm
Tuesday: 10 am–10 pm
Wednesday: 10 am–10 pm
Thursday: 10 am–10 pm
Friday: 10 am–10 pm
Saturday: 10 am–10 pm
Sunday: 10 am–10 pm

American Furniture Warehouse: A Comprehensive Guide

American Furniture Warehouse (AFW) stands as a prominent retailer specializing in a wide array of furniture and home goods. Located at 5801 N 99th Ave, Glendale, AZ 85305, United States, AFW has cultivated a strong reputation for offering competitive prices, diverse product selections, and a commitment to customer satisfaction. The companyâs telephone number is 6024228800, and their website is readily accessible at afw.com. AFW distinguishes itself through its comprehensive range of furniture categories, catering to various needs and budgets.

Specialties and Product Categories

AFWâs core business revolves around providing furnishing solutions for the entire home. Their specialties include:

Furniture Store: A vast selection of living room, dining room, bedroom, and office furniture.
Bedroom Furniture Store: Offering beds, dressers, nightstands, and other bedroom essentials.
Mattress Store: Providing a diverse range of mattresses, pillows, and bedding for optimal sleep comfort.
Office Furniture Store: Supplying desks, chairs, filing cabinets, and other furniture for productive workspaces.
Outdoor Furniture Store: Featuring patio sets, grills, and other items for outdoor entertaining.
Shelving Store: Offering a variety of shelving units for storage and display purposes.

The breadth of their inventory suggests a dedication to meeting the diverse furnishing requirements of their clientele. The presentation of these products is designed to be appealing and informative, contributing to a positive shopping experience.

Customer Service and Logistics

Customer feedback consistently highlights the exceptional service provided by American Furniture Warehouse. Numerous reviews indicate a strong emphasis on delivery, with customers praising the punctuality and professionalism of the delivery team. The availability of in-store pick-up offers added convenience for shoppers. Furthermore, on-site services, including assembly service, are frequently mentioned, alleviating the burden of installation for customers. The companyâs commitment to efficiency is demonstrated by their offering of same-day delivery in certain areas, ensuring rapid fulfillment of orders.

The establishment also acknowledges various payment methods, accepting cheques, credit cards, and debit cards, providing flexibility for customers. Accessibility is prioritized, with features such as a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a commitment to inclusivity. The overall experience seems to strongly suggest a dedication to easing the customer's journey from purchase to product placement.

Operational Details and Reviews

American Furniture Warehouse boasts a significant number of reviews on Google My Business, with a total of 19192 reviews. The average opinion is 4.6/5, reflecting overwhelmingly positive feedback. Customer testimonials frequently mention the friendliness and efficiency of the staff, as well as the quality of the products. Specific instances of exceptional service, such as the prompt delivery and exchange of a damaged sofa set, underscore the companyâs dedication to customer satisfaction. The willingness to resolve issues quickly and effectively appears to be a key factor in the positive reviews. The aforementioned exchange of a sofa set demonstrates a proactive approach to addressing customer concerns and ensuring a positive outcome.

The companyâs operational infrastructure seems well-organized, facilitating smooth transactions and efficient delivery. The availability of multiple payment options further contributes to a streamlined purchasing process. The emphasis on accessibility underscores a commitment to serving a broad customer base. The consistent positive feedback regarding delivery personnel â often praising their early arrival, professionalism, and helpfulness â suggests a well-trained and motivated team. The ability to arrange for in-store assembly services further enhances the convenience for customers, simplifying the furniture setup process. Itâs clear that American Furniture Warehouse prioritizes a seamless and enjoyable shopping experience for its patrons, building trust and loyalty through reliable service and quality products.

Contact Information and Location

To locate American Furniture Warehouse, please visit their physical address: 5801 N 99th Ave, Glendale, AZ 85305, United States. For immediate assistance, you can reach them by phone at 6024228800. You can also explore their full product selection and store details on their website: afw.com.

👍 Reviews of American Furniture Warehouse

American Furniture Warehouse - Glendale, Arizona

Chris ?.

5/5

Delivery guys for early, did a great job and were friendly. Sorry I didn't get their names (I'm bad at that). They set it up and placed it where i wanted it. Made sure everything worked. Great Product and even Better people.

Mady S.

5/5

Excellent customer service! We had some damage inflicted on our sofa set the very same day we picked up and they exchanged it for a completely new set. Affordable prices and super nice staff. Highly recommend.

Laura F.

5/5

The drivers were on time, early actually. I truly appreciated that and also they contacted me 45 min before to give their ETA. They were kind and very careful delivering the piece of furniture! Highly recommend AWF!! Will definitely use them again if I ever need furniture.

Melissa T.

4/5

It's good furniture for the price. It's not high end, you aren't getting furniture that will last for 10 years. But I guess most people want to redecorate and throw everything away after 3 years anyway. I've come to accept that I'm in the minority on that front. If you've never had a memory foam couch, it's going to take some getting used to. It's much different than a quality constructed couch. It takes a while for the foam to become comfortable and you always have to deal with recovery of the foam once you've been sitting in it. But after a little wear in, my couch is decent. I project it'll be fairly comfortable for about 3 years. Maybe 4. Maybe I'll be pleasantly surprised. The salesperson was knowledgeable and helpful, delivery was swift and efficient. I'd buy from them again with my new expectations and my limited budget.

No B. N. C.

1/5

Scammers and Liars, I cancelled my order the next day and it’s supposed to take 7-5 days for a refund? Next thing I know I get a call that my furniture is ready for delivery 🤦 so I tell them the order had been cancelled a few days ago and all I want is my refund, had to make another call and they tell me order was never cancelled, so now it’s cancelled again and it will be another 7-5 days, in this day and age refunds are instant and take no more than the next business day to reflect my account.
Now I’m going to call my credit card company because you can’t trust anyone these days to do their job properly.

sarah B.

1/5

Response to the reply below:

Your response is RIDICULOUS. These are TWO DIFFERENT PRODUCTS. This isn’t a SLIGHT VARIATION. The SKU was completely different.

I find it VERY concerning that the person who chose to provide this insane response to my review CANNOT TELL THAT THESE ARE COMPLETELY DIFFERENT. Do you need your vision checked? Maybe you shouldn’t be selling furniture. I think we found the problem.

Original Review vvv

We have had the worst experience trying to purchase some dressers. We purchased two at the same time, identical, but one was in a different warehouse. It took an extra month.

1. They called me after a couple weeks and scheduled delivery. I rearranged my whole day only to find out it was some “mistake” and someone read something wrong.

2. A couple weeks later, second dresser arrived smashed. They wanted a technician to repair it. I told them to take it back, that I paid for a brand new dresser.

3. Dresser arrived over two months after the first order. They actually had it in last week and failed to call me. I called them and found out it was there. They scheduled delivery this morning.

THEY SENT THE WRONG DRESSER! I couldn’t even believe it. Now I’m worried that I won’t be able to get the second piece and that my bedroom furniture won’t match after all this money.

I received a call shortly after from customer service rescheduling delivery for Sunday. I tried to confirm all the details with her, so hopefully it works out this time.

Update: I was forced to drive 45 minutes to this store just for the privilege of speaking with a manager. When I arrived I was absolutely livid. The managers were rude, dismissive, and incompetent.

Both of THEIR delivery drivers SAID that this was NOT THE SAME SKU NUMBER. They both checked the dressers and confirmed this. When I got to the store the managers at the store said QUOTED VERBATIM “I don’t know anything about SKU numbers.”

Now, mind you, customer service said the manager were “too busy to talk to you right now. They will call you back AT THEIR CONVENIENCE.”

The MANAGER HIMSELF said “it’s a Friday morning. We aren’t busy.” And they definitely were not busy, because I had not one but two managers following me around trying to sort this out.

I added additional photos of the top and front of the original dresser delivered. I checked the floor model and it was very similar to this dresser. It ABSOLUTELY DID NOT HAVE ALL THESE WHITE MARKS SCRATCHED INTO IT EVERYWHERE.

Then the manager tries to double down and said (again a direct quote) that the lines I’m seeing are just “natural wood variations.” THE HELL THEY ARE!! These are CLEARLY in PATTERNED MARKINGS. I even asked customers in the store and they all agreed they were NOT THE SAME AT ALL AND THAT ONE IS CLEARLY MARKED.

This manager also basically scolded me like a child for not just going through their customer service. I said “I’ve been dealing with customer service for three months and I’m WORSE OFF.”

Just remember folks, if this happens to you or anything similar, you’ll be treated the same way. Heed the negative reviews because they artificially stack good reviews. It’s not an accurate assessment of this awful business.

Trisha L.

5/5

The delivery team was ahead of schedule and called me to update their earlier arrival. They were efficient and made sure to have me check everything over. They took the time to be sure I knew how to operate the lift re liner we purchased. Always have had great experiences with American Furniture Warehouse..

Rebecca K.

5/5

The two gentlemen that came to my house to unload the furniture I purchased were very polite and handled our merchandise with extreme care. Extremely quick and in little to no time, everything was set up where we wanted it to be, and they most definitely deserve a fabulous review.

I would also like to rate my review with American furniture warehouse a 10 out of 10 stars especially for how quickly they were able to schedule their deliveries. I just picked out my furniture pieces from their showroom not even two days ago and I have everything I ordered in my house, set up already.