Brass Depot - Ridgecrest, California

Address: 139 N Balsam St Ste 1900, Ridgecrest, CA 93555.
Phone: 606083660.
Website: brassdepot.com.
Specialties: Gun shop.
Other points of interest: Small business, In-store shopping, Delivery, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wi-Fi, Wi-Fi, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 141 reviews on Google My Business.
Average opinion: 4.8/5.

Location of Brass Depot

606083660

Brass Depot, located at Address: 139 N Balsam St Ste 1900, Ridgecrest, CA 93555, is a well-known gun shop that offers a wide range of products and services. The shop can be easily reached through its phone number, Phone: 606083660, or through its website, Website: brassdepot.com.

As a small business, Brass Depot is committed to providing excellent customer service and personalized attention to each of its clients. Whether you are a seasoned shooter or a first-time buyer, the knowledgeable staff at Brass Depot will help you find the right product for your needs.

One of the standout features of Brass Depot is its in-store shopping experience. The shop has a wide variety of firearms, ammunition, and accessories on display, allowing you to see and handle the products before making a purchase. Additionally, Brass Depot offers delivery and same-day delivery services, making it easy and convenient to get the products you need quickly.

The shop is fully accessible, with a wheelchair accessible entrance and wheelchair accessible parking lot, making it easy for everyone to visit and shop. Brass Depot also offers Wi-Fi, making it easy to stay connected while you shop.

Brass Depot has a reputation for being a quick visit destination, with most customers able to find what they need and complete their purchase in a timely manner. The shop accepts a variety of payment options, including credit cards, debit cards, NFC mobile payments, credit cards, making it easy to pay for your purchases.

According to Google My Business, Brass Depot has 141 reviews with an average opinion of 4.8/5. This is a testament to the shop's commitment to customer satisfaction and the high-quality products and services it provides.

Reviews of Brass Depot

Its “Skiddy Doodle” DatBoi

1/5

Practically extorting the local community on prices. 40 - 60% bump on ammo and $100-$200 extra from MSRP on firearm prices. Employees are nice, store is cool. Only issue is that I feel the prices are meant to take advantage of the lack of choice in the area.

Sean McCoy

2/5

Started good, then went downhill. Communication started off good. I was ordering a three new release firearms. Contacted them weeks in advance, told they had plenty available. Tried placing an order online and their website wasn't working. Was told it was fixed, tried again, but still having issues. Sent them screenshots of the issue on the website, and was told they were working on it. Followed up the next week and was told they were still working on it. I expressed my concern of getting the firearms upon release, and not having to wait. I was told on 2-3 different occasions not to worry about it, they had plenty and they'd hold my spot. Not sure why they couldn't simply take a card over the phone due to the inconvenience of the website not working. I placed an order online again a week or two later, and was under the impression it went through this time. I checked a couple of weeks later, and there was no record of order. I called to speak to someone and was told I could place the order again at that point, but I'd be on the wait list now and it would be an extra 5-6 week wait. By then I was fed up, but I was going to leave it be. I didn't have any intent of writing a poor review because I understand things happen. I then text the original person I spoke to over the course of a month to explain the outcome and that I was disappointed. Which I didn't even get a simple reply to. I also didn't receive a reply to the prior text I had sent to them explaining I was still having issues with ordering. That's why I'm writing this review. If you have a client experience go south due to technological issues on your side, I get it. But at least have the common decency to reply and acknowledge the customer after the outcome is negative. Poor execution and even worse follow through.

PiscesPixie

5/5

Just came in to look as I’ve never really seen guns before, the guy at the shop was so friendly and knowledgable. Educated our group a lot about gun laws from state to state and the different types. Really good experience, if I could buy a gun I’d get one from this place

Mark Shelton

5/5

Great company to deal with. Ordered the Canik tti like many others and was very pleased with the communications from BD. Every time I called, he explained what was going on. A+ business. Keep up the good work.

Oshea Bell

1/5

I don't even know where to begin!... It has been such a bad experience with Brass Depot. Frustration is an understatement. I have been waiting for my pre order for almost 4 months, with the actual release being 3 months ago!! The crazy part is that Brass Depot is making me feel like it's MY FAULT that they bit off more than they can chew! It's not my fault you guys couldn't deliver what you promised, whatever issue you and your "Provider" it's between you guys!! It even got to a point were they told us that we should contact canik and see what's going on with the slow production!! UNHEARD OF!! A couple of weeks ago they also sent a "Final Update" stating that everyone's order is secured and no full refunds will be issued!! Finished with "refrain from contacting us". Basically saying shut up & wait more time without updates!! Am I crazy for feeling this way!?

Bianca

5/5

Best gun shop in town! Great selection and super friendly staff always there to help! Go check it out, you won't regret it!

Konnor

3/5

I preordered a Canik TTI back in mid April. It’s now mid July and my firearm still hasn’t shipped! I get how it’s a high demand product, but come on guys. Several retailers have it in stock now.

Their communication has been good, that’s why I didn’t give a one star review. But waiting almost 3 months now for a preorder is unacceptable.

C. W.

5/5

Whatever you guys are doing, keep doing it! Absolutely AMAZING customer service!! The staff kept me up to date with my purchase via text, email, and by phone; extremely polite and kind. They would even call to clarify and confirm parts of my order to assure that it was correct. Bravo BRASS DEPOT, thank you so much! ?